Internship - SPA Therapist and Executive

Job description

The Urban Spa by CODAGE – The Hotel Brussels About The Hotel Brussels Located in the heart of Brussels, The Hotel Brussels is a 4-star superior property offering 423 rooms and panoramic city views. Our Urban Spa by CODAGE is a refined wellness destination dedicated to excellence, personalization and premium guest experiences. We are currently looking for an talented and motivated intern to support our Spa team . This is a unique opportunity to join a growing spa environment and actively contribute to its development and success. Your Role As a SPA Therapist and Executive Intern, you will deliver exceptional (face) and body treatments while ensuring an outstanding and personalized guest experience. You will also take on admin responsibilities: you will contribute to the operational, commercial and financial performance of the spa, supporting its strategic growth. Main Responsibilities Guest Experience & Client Relations Welcome guests with professionalism, warmth and discretion Identify guest needs and personalize the spa journey Complete CODAGE training and act as an ambassador for both The Hotel Brussels and The Urban Spa by CODAGE Maintain confidentiality and ensure an exceptional level of service at all times Treatment Delivery Perform (facial) and body treatments according to spa and CODAGE protocols Maintain consistent excellence in treatment quality and technique Participate in CODAGE technical and process training sessions (organized twice per year) Hygiene & Spa Standards Ensure impeccable cleanliness and hygiene of the spa area Replenish linen, products and amenities Coordinate with the hotel’s housekeeping and maintenance teams Admin Responsibilities Manage spa reservations and booking systems (currently MEWS and Spa Booker) for massages, treatments, hydrojet sessions, day passes, etc. Organize CODAGE training sessions for therapists Manage therapist scheduling according to demand and coordinate additional staff when required (duo treatments, absences, peak periods) Collaborate with the Marketing Manager on: Website updates Price lists and client brochures Google My Business page (including reviews management) Social media presence Manage stock, inventory and supplier orders Oversee invoicing, reconciliation and spa P&L responsibility Please note that responsibilities are non-exhaustive. Profile & Qualifications Completing a diploma with an internship agreement: schools for aesthetics, cosmetology or wellness Strong service mindset with a commitment to delivering exceptional guest experiences Excellent interpersonal skills and sense of hospitality Discretion, courtesy and confidentiality Rigorous, autonomous and team-oriented Languages Fluent French (mandatory) Intermediate English (required) Any additional language is an asset Contract & Working Conditions Full time or part time Internship or "alternance" Usual fixed days off: Monday, Tuesday and Wednesday. Flexible schedule according to operational demand. Peak periods: Friday evenings, Saturday full day and Sunday mornings. Weekend and public holiday work required. Benefits & Compensation For students residing abroad, we offer a compensation (internship allowance of up to €750/month) to support housing. Lunch provided by the hotel when working days are more than 4 hours Well-being policy: monthly activities Preferential rates and exclusive discounts on hotel stays, food & beverage and services within our properties of the Pandox group: DoubleTree by Hilton Brussels City Hilton Brussels Grand Place Holiday Inn Brussels Airport Hotel Indigo Brussels – City Recruitment Process If you are motivated to take on this exciting challenge and contribute to our exceptional team, please send us your CV. Our corporate culture promotes diversity, inclusion and equal opportunities. Should you require any accommodation during the recruitment process, please let us know. We look forward to welcoming you to The Hotel Brussels.