Intune Specialist

Job description

Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions. Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 400 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients. We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below! We are currently looking for an **Intune Specialist** to join our **Infrastructure & Operations** team. ### Responsibilities: - Manage and maintain the enterprise **Mobile Device Management (MDM)** environment using **Microsoft Intune** - Administer and support mobile devices and Windows endpoints across a large-scale enterprise environment - Develop, maintain and continuously improve endpoint and mobile device management solutions - Manage device enrollment, configuration, compliance policies and security settings in Microsoft Intune - Support and manage device provisioning and deployment processes using **Microsoft Autopilot** - Provide **3rd-level technical support (L3)** for internal users and customer environments - Investigate and resolve complex endpoint, mobile device and Intune-related technical issues - Collaborate with infrastructure, security, endpoint and other IT teams to ensure stable and efficient operations - Maintain technical documentation and follow established IT processes, security standards and documentation requirements - Contribute to the continuous improvement and optimization of the endpoint management environment - Work effectively within a complex enterprise environment with approximately **40,000 managed devices** ### Requirements: - Proven professional experience with **Microsoft Intune, Endpoint Management and/or MDM** - Hands-on experience managing enterprise mobile devices and **Windows endpoints** - Practical knowledge of **Microsoft Autopilot** - Strong troubleshooting and problem-solving skills - Experience providing **L3 technical support** in an enterprise environment - Good understanding of endpoint configuration, device compliance and security policies - Experience working with **Windows 10/11** environments - Ability to work independently and take ownership of assigned tasks - Strong communication and collaboration skills - Customer-oriented and solution-focused mindset - Ability to work effectively in a **large-scale, complex enterprise environment** with structured processes and multiple stakeholders - Willingness and ability to work effectively in a process-driven corporate environment ### Nice to Have: - Knowledge of **Microsoft Entra ID / Azure AD** - Experience with **Microsoft 365** administration - Knowledge of endpoint security and device compliance concepts - Experience with **Microsoft Defender for Endpoint** - **PowerShell** scripting experience - Experience with **Conditional Access** and Microsoft security solutions - Experience working in **ITIL-based service management environments** - Previous experience supporting environments with **thousands of managed devices** - Experience working in a highly regulated or process-driven enterprise environment