Inventory Support Officer (South East)

Job description

**Who We are** Moniepoint Inc is a financial technology company digitizing Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed. **What We do** At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses such as credit, overdrafts etc. We leverage artificial intelligence and data to make our decisions but also have the technology and data-driven best practices used to support our businesses. **1A. Inventory Support Officer – POS Terminals** 1. **Role Purpose** The ISO (Terminals) is the dedicated custodian for all forms of POS terminals flowing through the repair pipeline. The role ensures end-to-end traceability, enforces custody controls, and maintains absolute logical–physical alignment within the Repair Centre's IMS subsystem, covering every stage from receipt of faulty units to dispatch of QA-cleared OK devices. 1. **Key Responsibilities** 2. **Intake & Receipt Management** - Receive faulty/returned terminals from state offices; verify against the recall waybill at serial-number level before accepting into the IMS. - Log all received devices in the IMS with correct status within 24 hours of physical arrival. - Identify and quarantine damaged or missing-serial devices; raise a Discrepancy Report immediately. 1. **Repair Pipeline Tracking** - Push faulty devices to technicians daily and update IMS status to 'In Repair' upon assignment. - Monitor movement of each terminal through all repair stages: Assessment → In Repair → Awaiting QA → QA Cleared → Dispatch Holding. - Enforce the 24–72-hour SLA from receipt-to-assignment and from QA clearance-to-dispatch readiness. 1. **QA Integration & Status Management** - Receive QA-approved terminals and update IMS status to 'QA Cleared – Awaiting Dispatch' within 4 hours. - Flag devices that fail QA back to the repair queue or classify as 'Beyond Economic Repair (BER)' with a written justification report. - Ensure all 'BER' devices are tagged and isolated in the scrap/disposal holding area. 1. **Dispatch & Outbound Logistics** - Generate the Dispatch List and Waybill for QA-cleared refurbished and OK devices; obtain approval from Repair Centre Manager and Cluster lead before release. - Scan all devices at serial level during physical loading; update IMS to 'In Transit – Outbound'. - Confirm receipt acknowledgment from the destination state SIO and close the dispatch transaction in IMS. 1. **Inventory Counts & Reconciliation** - Conduct daily physical counts of all terminals in the repair centre; reconcile against IMS records. - Escalate any variance (physical vs. logical) to the Lead, Inventory Support within the same business day. - Participate in monthly, quarterly, and annual wall-to-wall counts as directed by the Inventory & Warehouse Manager. 1. **Compliance & Housekeeping** - Maintain clearly labelled racks and segregated zones: Faulty, Under-Repair, Refurbished/OK, BER/Scrap. - Enforce all provisions of the POS Inventory Control SOP within the repair centre. - Uphold audit readiness, workplace safety, and environmental handling standards at all times. 1. **Reporting Line** - Functional: Lead, Inventory Support (Regional) - Operational: Repair Centre Manager - Dotted: Regional Inventory & Warehouse Manager **1B. Inventory Support Officer – Spare Parts** 1. **Role Purpose** The ISO (Spare Parts) manages the complete lifecycle of all repair consumables — batteries, screens, cables, and accessories — within the repair centre. The role ensures that technicians have the right parts at the right time, waste is minimised, and all issues are fully documented and traceable. 1. **Key Responsibilities** 2. **Spare Parts Receipt & Storage** - Receive all incoming spare parts consignments; verify at batch/serial level against the accompanying delivery note before logging into IMS. - Store spare parts in designated, labelled bins organised by part type and model compatibility. - Ensure storage conditions protect electronic components from moisture, dust, and extreme temperature. 1. **Issuance Control** - Issue spare parts ONLY against an approved Job Card raised by a technician and validated by the Repair Centre Manager. - Update IMS stock levels immediately upon every issuance; zero unrecorded movements. - Manage parts returns from technicians (unused or incorrect parts); update IMS accordingly. 1. **Inventory Management & Reconciliation** - Reconcile physical spare parts stock against IMS records on a weekly basis. - Identify slow-moving, expired, or obsolete parts and flag to Lead, Inventory Support. - Raise a formal replenishment request when stock falls to the defined reorder threshold. 1. **Reporting & Documentation** - Generate weekly spare parts consumption and stock-position reports for the Lead, Inventory Support. - Maintain a complete issuance log linking each spare part to its Job Card and technician. - Track Part-Failure data to support procurement and OEM quality feedback. 1. **Compliance & Housekeeping** - Maintain proper zoning, labelling, and cleanliness of the spare parts storage area at all times. - Enforce segregation of duty: no self-authorised issuance. - Support all scheduled and spot-check inventory counts. **Requirements** - Minimum of OND in a related discipline - At least 2-year experience in inventory operations. - Good computer skills. Must know the Microsoft Office Suite (Excel, Word and PowerPoint) - Ability to work with limited supervision. - Strong attention to detail and accuracy. - Proficiency in inventory management systems and workflow applications. - Experience handling large volumes of items - Excellent organizational and record-keeping skills. - Effective communication and stakeholder coordination. - Ability to manage multiple tasks and meet deadlines.