Investment Support Associate - Dadaab

ABOUT INKOMOKO Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. In 2026, Inkomoko was listed by the Financial Times as the 5th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies. Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa. Inkomoko has 850 staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives. INKOMOKO VALUESAll staff at Inkomoko are connected to a shared set of organizational values:Purpose: be solutions-oriented and produce high-quality work and be a global leader.Achievement: push yourself to reach beyond what you think is possible. Improvement: be humble and committed to continuous learning and growing through giving and receiving open and accurate feedback.Bravery: willing to take risks, create a safe space for others, be compassionate, inclusive.Turikumwe/Tuko Pamoja/ Abren Nen (“We are together”): appreciate your colleagues, celebrate success, and support each other in hard times.Inkomoko reflects the communities we serve. Displaced persons and women are strongly encouraged to apply. THE OPPORTUNITY & RESPONSIBILITIES Inkomoko Kenya Investment Support Associate is responsible for the items below: DUE DILIGENCE AND INVESTMENT PREPARATION (30%)Support in the compilation of pipelines. Respond to inquiries from prospective borrowers; support them to apply for our facility/investment products. Introduce the investment products to entrepreneurs, explaining the requirements for repayment and the seriousness of taking on debt financing. Conducts investment appraisal, collects detailed information (personal, business, and guaranties), and arranges to open a new investment account. Provides necessary information for investment contracts’ preparation and execution and follow up for disbursement of investment upon fulfillment of conditions. Maintain a healthy portfolio.Conduct due diligence on prospective borrowers, including site visits, document preparation, coordination with the Business Development Advisors and Business Associates, etc.Communicate all materials to the Portfolio Manager, and assist in preparing credit reports for Investment Committee meetings. Take photos of entrepreneurs, have them sign photo waivers, and ensure entrepreneurs’ stories are posted on the Kiva platform for fundraising with all correct information. PORTFOLIO MANAGEMENT (50%) Offer excellent customer service through daily conversations, correspondence, and site visits as needed to maintain strong positive relationships with borrowers. Work with the Inkomoko Kenya Business Development Services team to ensure borrower success, and Visit clients for monitoring. Maintain both delinquency and default rates below set rates during yearly goal setting, • Track information about borrowers and communicate effectively with key stakeholders about client status. Actively participate as a key staff in the weekly Portfolio Review Meeting. • Maintain a tracking system of borrower payments and contact information. • Interact with government leaders, community leaders and others for follow up on lack of payments. Ensure that we are adhering to the requirements of our Kiva partnership, including reporting and journaling. Other duties as assigned by supervisor INVESTMENT MANAGEMENT SYSTEM (20%) Maintain and demonstrate proficiency with investment software applications. Participate in the training of system providers to utilize applications to fullest capacity, streamlining processes and procedures, ensuring accuracy and compliance.Ensure proper segregation of duties, develop and maintain work flows for all stages of investment. Advise the Management team how to automate key lending processes.Ensure the lending team is provided with updates and procedural changes.Participates in the review and recommendations of operational systems and procedures.Successfully interacts with lending staff to improve accuracy and efficiencies of the Investment management system.Prepare related reports and administer the system.Other duties as assigned by the supervisor. RequirementsInvestment Support Associate will be a trusted partner of Inkomoko Kenya clients, and basic qualifications Include: Degree in Finance or other related field, Experience in Islamic lending and practice is an added advantage, Strong financial and accounting skills; familiarity with business financial policies in Dadaab.Experience in investment management, microfinance, capital leases, and access to finance for Micro businesses and SMEs is STRONGLY preferred Prior experience dealing with customers/debt Prior experience in a lending environment Experience providing business advice to entrepreneurs Prior experience in Investment management system software Decisive individuals with ability to deliver unpleasant messages to the debtors and assertive enough to get the debtors pay off the entire debt Experience in managing difficult clients and reaching positive outcomesVery strong attention to details and good follow through Comfort with the civil court system, and previous experience in litigation preferred Unrelenting perseverance, personal integrity, and critical thinking skills 2+ years of work experience in relevant or applicable field Fluency and Excellent communicator to audiences in English, Swahili, Somali highly desirable Must be able to work in Kenya legally and based in DadaabCOMPETENCIES;We are looking for someone who;- Manages Diverse Relationships – Relates well to a wide variety of personalities, values differences, and communicates effectively across diverse communication styles, cultures, and backgrounds.- Takes initiatives to Deliver – Thinks several months in advance, prioritizes objectives, implements reliably, and quickly identifies what will help or hinder goal accomplishment.- Fluent in Technology – Uses technology effectively to work efficiently and achieve desired outcomes.BenefitsWHAT YOU’LL GETThis role is a tremendous opportunity to work in a high-growth, mission-driven organization. Our compensation includes a great working environment and competitive compensation:Competitive salary, and potential performance-based bonusBenefits including health insurance, annual leave, staff savings program, parental leave for men and women, sabbatical program, and more.Incredible company culture, including deep investment in your learning and growth, and opportunities for career growth; Opportunity to work with a talented team of professionals across the region; Ability to make a significant social impact and contribute to economic growth; TO APPLYIf you’re excited about this role, please submit your application through the jobs portal. Tell us about what you’ll bring to this growing company.Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process. NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.All offers of employment will be subject to satisfactory references and background screening checks. Inkomoko also participates in the Inter- Agency Misconduct Disclosure Scheme , In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual misconduct, fraud, or abuse. By applying, the job applicant confirms his/her understanding of these recruitment procedures.

ABOUT INKOMOKO

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.

In 2026, Inkomoko was listed by the Financial Times as the 5th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies.

Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa.

Inkomoko has 850 staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.

INKOMOKO VALUES

All staff at Inkomoko are connected to a shared set of organizational values:

• Purpose: be solutions-oriented and produce high-quality work and be a global leader.
• Achievement: push yourself to reach beyond what you think is possible.
• Improvement: be humble and committed to continuous learning and growing through giving and receiving open and accurate feedback.
• Bravery: willing to take risks, create a safe space for others, be compassionate, inclusive.
• Turikumwe/Tuko Pamoja/ Abren Nen (“We are together”): appreciate your colleagues, celebrate success, and support each other in hard times.

Inkomoko reflects the communities we serve. Displaced persons and women are strongly encouraged to apply.

THE OPPORTUNITY & RESPONSIBILITIES

Inkomoko Kenya Investment Support Associate is responsible for the items below:

DUE DILIGENCE AND INVESTMENT PREPARATION (30%)

• Support in the compilation of pipelines. Respond to inquiries from prospective borrowers; support them to apply for our facility/investment products.
• Introduce the investment products to entrepreneurs, explaining the requirements for repayment and the seriousness of taking on debt financing.
• Conducts investment appraisal, collects detailed information (personal, business, and guaranties), and arranges to open a new investment account.
• Provides necessary information for investment contracts’ preparation and execution and follow up for disbursement of investment upon fulfillment of conditions. Maintain a healthy portfolio.
• Conduct due diligence on prospective borrowers, including site visits, document preparation, coordination with the Business Development Advisors and Business Associates, etc.
• Communicate all materials to the Portfolio Manager, and assist in preparing credit reports for Investment Committee meetings.
• Take photos of entrepreneurs, have them sign photo waivers, and ensure entrepreneurs’ stories are posted on the Kiva platform for fundraising with all correct information.

PORTFOLIO MANAGEMENT (50%)

• Offer excellent customer service through daily conversations, correspondence, and site visits as needed to maintain strong positive relationships with borrowers.
• Work with the Inkomoko Kenya Business Development Services team to ensure borrower success, and Visit clients for monitoring.
• Maintain both delinquency and default rates below set rates during yearly goal setting, • Track information about borrowers and communicate effectively with key stakeholders about client status.
• Actively participate as a key staff in the weekly Portfolio Review Meeting. • Maintain a tracking system of borrower payments and contact information. • Interact with government leaders, community leaders and others for follow up on lack of payments.
• Ensure that we are adhering to the requirements of our Kiva partnership, including reporting and journaling.
• Other duties as assigned by supervisor

INVESTMENT MANAGEMENT SYSTEM (20%)

• Maintain and demonstrate proficiency with investment software applications. Participate in the training of system providers to utilize applications to fullest capacity, streamlining processes and procedures, ensuring accuracy and compliance.
• Ensure proper segregation of duties, develop and maintain work flows for all stages of investment. Advise the Management team how to automate key lending processes.
• Ensure the lending team is provided with updates and procedural changes.
• Participates in the review and recommendations of operational systems and procedures.
• Successfully interacts with lending staff to improve accuracy and efficiencies of the Investment management system.
• Prepare related reports and administer the system.
• Other duties as assigned by the supervisor.

Requirements

Investment Support Associate will be a trusted partner of Inkomoko Kenya clients, and basic qualifications Include:

• Degree in Finance or other related field,
• Experience in Islamic lending and practice is an added advantage,
• Strong financial and accounting skills; familiarity with business financial policies in Dadaab.
• Experience in investment management, microfinance, capital leases, and access to finance for Micro businesses and SMEs is STRONGLY preferred
• Prior experience dealing with customers/debt
• Prior experience in a lending environment
• Experience providing business advice to entrepreneurs
• Prior experience in Investment management system software
• Decisive individuals with ability to deliver unpleasant messages to the debtors and assertive enough to get the debtors pay off the entire debt
• Experience in managing difficult clients and reaching positive outcomes
• Very strong attention to details and good follow through
• Comfort with the civil court system, and previous experience in litigation preferred Unrelenting perseverance, personal integrity, and critical thinking skills
• 2+ years of work experience in relevant or applicable field
• Fluency and Excellent communicator to audiences in English, Swahili, Somali highly desirable
• Must be able to work in Kenya legally and based in Dadaab

COMPETENCIES;
We are looking for someone who;
- Manages Diverse Relationships – Relates well to a wide variety of personalities, values differences, and communicates effectively across diverse communication styles, cultures, and backgrounds.

- Takes initiatives to Deliver – Thinks several months in advance, prioritizes objectives, implements reliably, and quickly identifies what will help or hinder goal accomplishment.

- Fluent in Technology – Uses technology effectively to work efficiently and achieve desired outcomes.

Benefits

WHAT YOU’LL GET

This role is a tremendous opportunity to work in a high-growth, mission-driven organization. Our compensation includes a great working environment and competitive compensation:

• Competitive salary, and potential performance-based bonus
• Benefits including health insurance, annual leave, staff savings program, parental leave for men and women, sabbatical program, and more.
• Incredible company culture, including deep investment in your learning and growth, and opportunities for career growth;
• Opportunity to work with a talented team of professionals across the region;
• Ability to make a significant social impact and contribute to economic growth;

TO APPLY
If you’re excited about this role, please submit your application through the jobs portal.

Tell us about what you’ll bring to this growing company.

Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process.

NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.

All offers of employment will be subject to satisfactory references and background screening checks. Inkomoko also participates in the Inter- Agency Misconduct Disclosure Scheme , In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual misconduct, fraud, or abuse. By applying, the job applicant confirms his/her understanding of these recruitment procedures.

ABOUT INKOMOKO Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.Founded in 2012, Inkomoko has worked with more than 60,000 entrepreneurs across East and Central Africa, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest lender to refugee entrepreneurs in Africa. Inkomoko has 650+ staff in 40 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.INKOMOKO VALUESAll staff at Inkomoko are connected to a shared set of organizational values: Purpose: be solutions-oriented, produce high-quality work, and be a global leader. Achievement: push yourself to reach beyond what you previously thought possible. Improvement: be humble, engage in continuous growth through open & accurate feedback Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive. We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble. Inkomoko is an affirmative action/equal opportunity employer. Persons who reflect the diverse communities we serve are strongly encouraged to apply.

ABOUT INKOMOKO

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.

Founded in 2012, Inkomoko has worked with more than 60,000 entrepreneurs across East and Central Africa, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest lender to refugee entrepreneurs in Africa.

Inkomoko has 650+ staff in 40 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.

INKOMOKO VALUES

All staff at Inkomoko are connected to a shared set of organizational values:

• Purpose: be solutions-oriented, produce high-quality work, and be a global leader.
• Achievement: push yourself to reach beyond what you previously thought possible.
• Improvement: be humble, engage in continuous growth through open & accurate feedback
• Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive.
• We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.

Inkomoko is an affirmative action/equal opportunity employer. Persons who reflect the diverse communities we serve are strongly encouraged to apply.