Investor Service Associate

Job description

Millions of people across Europe are looking for better ways to build long-term wealth. We're building the platform that makes it possible. Currently we are on a journey to obtain a banking license from the European Central Bank (ECB) that will open new possibilities and help us build even more trust, which is key to long-term wealth building. What you'll do As our Investor Service Associate , you'll support clients across the entire investor lifecycle and help us make investing more accessible to everyone. This is a great opportunity to work at one of Europe's leading investment platforms the scope of the role will grow with your experience, from mastering the fundamentals of investor support to owning complex, escalated cases independently. If you're excited about making investing more accessible, we'd love to hear from you. You will: Handle incoming client requests via email and other channels professionally and on time, including escalated or complex cases as your experience grows Support investors through their full lifecycle - from onboarding and account setup to daily usage, transactions, and offboarding-related inquiries Provide clear and accurate information on platform functionality, investment products, payments, and account settings Investigate client cases independently or together with internal teams (Legal, Compliance, Product) Document client interactions and follow internal processes, guidelines, and quality standards to ensure consistent, high-level service Identify recurring issues or process gaps, share feedback to improve the customer experience, and support ad-hoc operational tasks Support ad-hoc operational tasks related to investor service activities Depending on experience, draft or review formal correspondence, mentor newer team members, or act as a point of reference on complex cases Your professional skills and background Must-haves Customer service experience welcome at any level from entry-level to a couple of years handling complex or regulated client cases Strong sense of responsibility and ownership, with the ability to independently manage and follow through on client cases Excellent written communication skills in English High attention to detail, and a problem-solving mindset that goes beyond standard templates Ability to learn quickly and adapt to new tools, systems, and processes Interest in fintech, investing, or customer experience Nice-to-haves Additional languages such as Czech, German, Spanish, French, Italian, Dutch, Polish, or Portuguese, given our multilingual investor base Experience mentoring or supporting colleagues What we offer 💸Competitive salary and stock options. Your experience and contribution matter, and we reflect that in fair compensation. You’ll also receive equity so you can share in the value you help create. 🤹Flexibility that fits real life. We understand how important it is to stay connected with colleagues while having the opportunities to work remotely. Come to the office to collaborate and be productive side by side, work from home when you need to, and spend up to three months each year working from another country. 🌴Generous vacation policy. Rest and recovery are essential. We don’t limit vacation to the minimum required by law. Take the time you need to recharge and come back refreshed. 🧠Learning and growth. An annual €1,200 learning budget to support your professional and personal growth. Whether you want to explore something new or deepen your expertise, we’ll support you along the way. ☕Very well-equipped office. Comfortable environment matters. When in the office, enjoy the parking, showers, kitchen with snacks and drinks, massage chair, nap room and others. Proud to be recognized for fairness Mintos was recognized by Figure Baltic Advisory for fairness and equality in compensation and representation, achieving 3rd place in 2025. International team of 200+ people from 17+ countries Join a diverse team where different perspectives and experiences are valued. We work across Europe, share ideas openly, and collaborate to solve meaningful challenges together. Mintos is an equal opportunity employer. We're committed to building a diverse team and creating an inclusive workplace for everyone. If you need accommodations during the interview process, contact us at .