Investor Services Administrator

Job description

At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance. Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services. We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and a comprehensive benefits package. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation. Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise. HedgeServ Luxembourg, established in 2014, provides customised fund administration services to a global client base. Employing 40 employees in our Kirchberg office, specializing in Fund Accounting and Transfer Agency Services, we deliver client focused solutions on a daily basis covering multiple Luxembourg investment vehicles such as UCITS, SIF’s UCI’s and RAIFs. HedgeServ Luxembourg is supported and enabled by innovative technology and has established itself as a financial services leader with a reputation for excellence. The Investor Services and Transfer Agency Team is primarily responsible for Client and Investor communication, maintenance of the Fund register, processing of Investor transactions & payments, and managing a suite of Client and Investor reporting. As an Investor Services Administrator based in Luxembourg, you will provide support and assistance to the team Supervisor and Manager in the operational running of the team, the adherence to HedgeServ Policies and Procedures and the promotion of best practice within the Investor Services department. The Investor Services Administrator will also liaise directly with the Client and with their counterparts in other HedgeServ offices to ensure a consistency in policies with adherence to local standards. The role offers excellent career progression and professional development, within an inclusive environment. Key Accountabilities of the Role HedgeServ operates a client focused structure which provides a wide-range of experience to all levels of employees. As such, the successful candidate should be flexible and willing to adapt. The below list is not finite and may be added to. The combination of tasks required to be executed will vary depending on both client structure and client requirements: Review investor transaction instructions to ensure all requisite information is provided. Follow-up with investor for further clarification where required Input Investor Transactions on Hedge Investor Preparation of wire transfers to collection accounts, investors and for payment of fees Reconcile the collection accounts daily, and notify all discrepancies to supervisor Ensure appropriate Tax and AML/KYC documentation is provided by investors Investor Reporting – prepare investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors Reporting – prepare daily, weekly and monthly reporting to Client, the Manco and/or investors General Investor Services – fielding general requests from investors on transactions and/ or account openings activities whilst at all times ensuring that all communication is with an authorized person Perform other administrative tasks as may be required for the servicing of the Client and it’s investors Establish good working relationships with other HedgeServ departments Technical knowledge, skills and experience University degree and/or professional qualification is an advantage Fluent written and spoken English is required 6 months to 1 year previous corporate experience being an advantage Detail oriented Ability to work accurately to deadline Focused and results orientated Self-motivated and have the ability to work on their own as well as part of a team IT literate with skills in Word/Excel/Outlook Strong verbal and written communication skills, with the ability to communicate effectively and in a timely manner Drive and desire to succeed and progress, someone looking to assume responsibility and develop quickly Knowledge of French or German is an advantage We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work. 🏥 Permanent Health Insurance & Life Insurance so that you can f eel secure in any situation 🤗 Employee Assistance Programme available to you and your immediate family for support on a variety of matters 💰 Defined contribution pension scheme with employer contributions so you can look after your future 🏖️ Generous annual holiday entitlement so that you can slow down and take some time to rest 🎁 Club/ gym subsidy so that you can take care of your body after work 🍽️ Monthly l unch vouchers 💸 Discretionary annual bonus scheme 💬 Referral Program me – do you know someone who would like to join us ? Referral bonuses are awaiting you ! 🏠 Hybrid working 🎉 Sport s and Social Club – many team outings , company parties , sport s activites and charity projects are awaiting you 💻 Support for workplace equipment and programs promoting mental health and wellbeing – because your comfort and health matter to us