Investor Services Administrator

Job description

At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance. Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services. We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation. Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise. This role will be hybrid based out of our Dallas, TX or Raleigh, NC office. Visa sponsorship will not be offered at this time. Job Description An Investor Services Administrator will be required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a supervisor and manger. Every Investor Services Administrator will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the supervisor and manager within the team. Role Responsibilities HedgeServ operates a client focused structure which provides a wide-range of experience to all levels of employee. As such the successful candidate should be flexible and willing to adapt. The below list is not finite and may be added to. The combination of tasks required to be executed will vary depending on both client structure and client requirements. Review investor transaction instructions to ensure all requisite information is provided. Follow up with investor for further clarification where required. Liaise with investors to obtain fully executed transaction instructions. Liaise with investors to ensure subscription proceeds are provided timely. Ensure appropriate AML/KYC documentation is provided by investors. Ensure appropriate FATCA/CRS documentation is provided by investors Input Investor Transactions on HedgeInvestor® (HedgeServ proprietary Investor Services System). Reconcile the subscription/redemption bank account daily, and notify all discrepancies to supervisor. Preparation of wire transfers to Prime Brokers, Investors and for payment of fees. Investor Reporting – prepare investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors. Client Reporting – prepare client reports, including but not limited to, Capital Activity Report, ERISA Report, Authorised Share Capital Reports for distribution to clients. General Investor Services – fielding general requests from investors including, but not limited to, requests for duplicate investors statements, enquiries on previous transaction activities, performance requests whilst at all times ensuring that all communication is with authorized person. Distribution of Fund Performance in line with client requirements. Preparation of investor audit requests. Establish good working relationship with other HedgeServ departments. Pre-Requisite Knowledge, Skills, and Experience Accounting, Finance, Legal or Business Degree 0-2 years of experience Flexible in terms of their approach and work ethic Focused and results orientated Self-motivated and have the ability to work on their own as well as part of a team IT Literate Strong verbal and written communication skills Strong analytical skills A knowledge of Hedge Fund structures, and experience with Private Equity funds is a bonus but not a requirement