Investor Services Supervisor

Job description

At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance. Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services. We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation. Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise. Job Description Investor Services Supervisors are required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a Manager and Director. Investor Services Supervisors receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and a wide range of optional training. Additional client-specific training is provided by the Manager and Director within the team. Key Accountabilities of the Role Ensure investor transaction instructions contain requisite information and advice Investor Services Administrator when follow-up is required. Liaise with investors to obtain fully executed transaction instructions Advise and assist Investor Services Administrator to ensure subscription proceeds are provided timely. Review AML/KYC documentation provided by investors and follow-up where necessary. Escalate to Manager where required. Review Investor Transactions on HedgeInvestor® (HedgeServ proprietary Investor Services System) Ensure reconciliation of the subscription/redemption bank account daily, and take appropriate action to clear any items. Escalate any aged items to Manager Preparation of Redemption Payment Schedules Review of wire transfers to Prime Brokers, Investors and fees payments•Investor Reporting – review investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors Client Reporting – review client reports, including but not limited to, Capital Activity Report, ERISA Report, Authorized Share Capital Reports for distribution to clients General Investor Services – assist Investor Services Administrator in fielding general requests from investors including, but not limited to, requests for duplicate investors statements, enquiries on previous transaction activities, performance requests whilst at all times ensuring that all communication is with authorized person Review distribution of Fund Performance in line with client requirements prior to distribution to investors Handling complex calls from investors Identify areas for improvement in processes, personnel and structure and discuss with Investor Services Manager and Director Establish effective working relationships with the NAV, QA, Compliance and internal audit departments within HedgeServ Preparation of Fund Audit requirements Review of Investor Audit requests prior to distribution to investor/auditors Education: Accounting, Finance, Legal or Business Degree. Min. 3.0 GPA Experience: A minimum of 2 years’ experience working in a fund administration firm with experience in all aspects of the role of an Investor Services Administrator. Alternative experience may be considered. HedgeServ operate a client focused structure which provides a wide-range of experience to all levels of employee. As such Investor Services Supervisor should be flexible and willing to adapt. Investor Services Supervisor should be capable of supervising up to 3 Investor Services Administrators. Skills: Strong verbal and written communication skills Self-motivated with the ability to work independently as well as part of a team IT Literate Flexible in terms of approach Strong analytical skills A menable to work during US hours