Invoicing & Billing Specialist

Job description

Invoicing & Billing Specialist Location: Port Botany, NSW Work Type: Full Time Classification: Accounting / Accounts Receivable & Credit Control OR Supply Chain & Logistics Reporting To: Customer Service & Logistics Manager About the Role Are you a "financial detective" with an eye for detail and a knack for unspooling complex data? Vopak Terminals Australia is seeking a driven and analytical Invoicing & Billing Specialist to join our Customer Service team in Sydney. In this brand-new, high-impact role, you will take full ownership of the end-to-end Order-to-Cash (O2C) billing execution across our Sydney and Darwin terminals. Acting as the vital bridge between complex operational data and precise financial inputs, you will champion the 'Voice of the Customer' while establishing robust billing processes, and accelerating cash flow. What You’ll Be Doing This is a newly created position, you will have the unique opportunity to build, document, and embed best-practice O2C workflows from the ground up. Key responsibilities include: System & Process Implementation: Define O2C workflows, capture operational data structures, draft standard operating procedures (SOPs), and upskill the broader Customer Service team. Contract Translation & Invoicing: Interpret complex commercial agreements (tiered fees, volume thresholds, penalty clauses) and transform raw terminal data into accurate, timely customer invoices. Reconciliation & Forensic Analysis: Investigate and resolve historical billing variances, audit legacy accounts, and perform root-cause analysis on systemic data gaps. Stakeholder & Customer Engagement: Serve as the Single Point of Contact (SPOC) for customer billing inquiries while collaborating closely with Finance, Commercial Account Managers, and Terminal Operations. Continuous Improvement & Audit Compliance: Standardize data flows to streamline cycle times, maintain meticulous audit trails, and ensure 100% adherence to internal controls and segregation of duties. What We’re Looking For Experience: 3–5 years of dedicated experience in complex commercial billing, large-scale financial reconciliations, or Order-to-Cash (O2C) functions. Industry Context: Prior experience in asset-heavy, fast-paced industries such as bulk logistics, oil & gas, terminal operations, supply chain, or heavy industrial sectors is highly desirable. Contract Literacy: Strong capability to digest dense commercial contracts and accurately configure complex pricing frameworks. Tech & Data Savvy: Advanced MS Excel skills (Pivot Tables, data manipulation) and practical experience with enterprise ERP systems (e.g., SAP, Oracle, or specialized Terminal Management Systems). Qualifications: Tertiary qualification in Business, Commerce, Accounting, Logistics, or a related discipline (or equivalent practical industry experience). Mindset: Highly analytical with meticulous attention to detail, a proactive problem-solving attitude, and exceptional communication skills. Why Join Vopak? At Vopak, we connect vital products to global markets safely and sustainably. You’ll be joining an inclusive environment that values Trust, Collaboration, and Courage . We offer a key seat at the table where your work directly impacts our operational stability, customer satisfaction, and financial success. How to Apply If you have the curiosity, tenacity, and commercial acumen to make this newly established role your own, we want to hear from you! Please submit your Resume and a Cover Letter detailing your suitability for the role via the Apply button below.