IP TAC Specialist

Job description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role Provide top-level technical support for backbone networks and customer services, ensuring service stability and performance. Lead the resolution of major incidents and complex network issues, drive network optimization and service improvements, and collaborate with vendors and cross-functional teams on technology deployments and network enhancement projects. What you will do 3rd Level Incident Management Major Network Incident Coordination and Resolution Problem Management (Services & Infrastructure) Service Assurance Leadership Operational Engineering Network Optimization Technical Escalation Management Vendor Management & Service Level Management New Technology & Service Introduction Operational Acceptance (TIPs/NPDs) Continuous Service and Network Improvement Technical Governance and Standards Executive Reporting for Major Incidents What we're looking for Must haves: Strong experience in IP network operations, troubleshooting, and incident resolution IP Specialization: Cisco and/or Juniper, BGP, MPLS, OSPF, IS-IS, Segment Routing Experience performing root cause analysis (RCA) for complex network issues Ability to lead major incident response and service restoration activities Strong stakeholder management and communication skills, including coordination with vendors and cross-functional teams Professional English communication skills, both written and verbal Nice to haves: Experience working in a carrier, ISP, or large-scale service provider environment Industry certifications such as CCNP, CCIE, JNCIP, or JNCIE What we offer you: Looking to make a mark? At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.