IPA Ops Engineer

Job description

ING Singapore is seeking a highly skilled and motivated IT Ops Engineer to join our Financial Markets technology, and you would be part of global squads located in Amsterdam, Brussels, Bucharest, Singapore and India, you will play a key role in supporting and evolving the Competitive Pricing area within ING Financial Markets. Competitive Pricing, part of the FM> Tribe, offers a dynamic and innovative environment for Operations Engineers who enjoy solving complex technical and functional challenges. You will work closely with business users, engineers, and other squads to provide end-to-end support across multiple Financial Markets customer journeys. The opportunity and teams: As an Operations Engineer you will play a crucial role for ING Pricing Architecture Platform (IPA). IPA is strategic in-house platform developed platform that aims to centralize pricing and risk calculations across Financial Markets globally. It is a global platform used across all ING Financial Markets locations and is developed and supported by multiple squads located in Amsterdam, Brussels, Bucharest, Singapore, and India. You will be a core member of a multidisciplinary and cross-functional squad, collaborating closely with business and technology stakeholders to deliver customer-focused solutions and continuous improvements You and your squad will be responsible for supporting, enhancing, and evolving IPA DARE, a strategic data analytics and reporting platform within ING Financial Markets. Built on Google Cloud Platform (GCP), IPA DARE provides intraday and end-of-day risk, P&L, reconciliation, and management reporting capabilities to Trading, Treasury Risk Management (TRM), Finance, and other business stakeholders. At ING, we embrace AI-assisted engineering and continuous innovation. You will have opportunities to work with Google Cloud technologies, GitHub Copilot, M 365 Copilot, automation frameworks, and data-driven operational practices to enhance resilience, simplify and deliver greater business value Roles and Responsibilities: Provide operational support for the IPA Data Analytics and Reporting platform, ensuring reliable service delivery during Asia trading hours Take ownership of production incidents, coordinating resolution activities and stakeholder communication to minimize business impact. Drive effective problem management by identifying recurring issues, implementing preventive measures, and collaborating with the Product Owner to prioritize improvements through the squad backlog Contribute to the continuous enhancement of the platform with a strong focus on reliability, performance, security, and operational excellence. Drive automation and AI-assisted operational improvements to enhance platform reliability, efficiency, and observability. Support testing, release, and deployment activities to ensure safe and stable delivery of changes into production. Maintain and continuously improve operational runbooks, knowledge articles, and user guidance documentation to support platform onboarding You understand the entire stack’s technology on which the application runs and how it fits in the overall chain. Collaborate closely with Trading, Risk, Infrastructure teams and other squads to resolve complex issues and continuously improve platform stability and user experience Participate in a shared global standby rotation (typically one week per month), contributing to the reliability and continuity of business-critical services As part of a cross-border Squad you work in an Agile/Scrum way, on the backlog prioritized by a Product Owner, and you demo your features/stories to other colleagues and the stakeholders. We expect you to be responsible and take ownership. Be open, honest, communicate clearly (in scrum ceremonies and outside), challenge the status quo and most importantly be eager to learn and proactively improve, yourself, the area you support and the ecosystem around you. Requirement Bachelor's or Master's degree in Computer Science, Mathematics, Finance or a related discipline Experience supporting Google Cloud technology stack and data analytics platforms, preferably within Trading or Risk Management domains Affinity with Financial Markets products such as Rates & Credits, Fixed Income, Repos, FX, and Money Markets is a plus ITIL Process Knowledge: Solid understanding of, and hands-on experience with, ITIL processes (ITIL certification would be considered a plus) Strong SQL and data analysis skills, with experience troubleshooting performance, reliability, and data quality issues in cloud-native analytics platforms Experience with monitoring and observability tools such as Grafana, Prometheus, and ELK/Kibana. Understanding of CI/CD pipelines, automation, and iterative delivery practices. Affinity with IT Risk (SOx, vulnerability management) and Security concepts (protocols, certificates, etc). Strong communication and stakeholder management skills effectively with both technical and non-technical stakeholders Proactive, collaborative, and able to work effectively in a multicultural Agile environment. This role requires a blend of technical expertise, financial markets knowledge, and a proactive mindset to support and continuously evolve the IPA Platform. The ideal candidate embraces change, data-driven decision making, and AI-assisted operational practices to enhance platform reliability What We Offer At ING, you’ll be part of an organisation that empowers people — in life and in business. You can expect: A supportive, inclusive and international work culture. Opportunities to grow your expertise across credit, products and client coverage. Access to learning platforms, coaching and skill‑building resources. A team that values curiosity, initiative and diverse perspectives. How to Apply Click the Apply button on our official ING careers site and submit your application through Workday . Job Application Safety Reminder ⚠️ We’re seeing an increase in fraudulent job offers. To protect yourself: Apply only via official ING platforms. ING uses Workday for all recruitment. Emails from ING will come from @ing.com or @myworkday.com only. ING will never request payments or banking details during the hiring process. About ING With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.