IS- Customer Service Representative - English Call Split

Job description

Your role Answering incoming calls and WhatsApp inquiries from customers in a call centre environment and assisting with various requests such as golf bookings, dining reservations, travel recommendations, and mobile services Ensuring a pleasant customer experience by providing accurate and timely information Logging all customer inquiries in the system clearly and concisely and following up on any outstanding issues or inquiries within the agreed-upon timeframes Escalating complex or unresolved issues to team lead or management promptly Assist in ad-hoc duties assignments when needed To succeed in this role Energetic, cheerful, and outgoing personality Can do attitude, proactive and attention to detail with good interpersonal and communications skills Demonstrated confidence to present ideas to individual or groups effectively Fluency in Cantonese, English and Mandarin Immediate availability is highly preferred Office Location: Shatin (near City One / Shek Mun Station) *subject to terms and conditions We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please click "Apply Now" or send us your resume along with your present and expected salary to the Human Resources Department by email at . For more information on other job opportunities of PCCW, please visit our website: . HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( ) , a copy of which will be provided immediately upon request.