IS Intern: AI & Automation (Managed Services) Summer 2027

At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve. Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there’s no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team Blue, you’ll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community. To millions of Americans, Blue Cross and Blue Shield means peace of mind when it’s needed the most. That’s because the Blue Cross and Blue Shield brand represents the nation’s largest and most experienced health care benefit companies, providing insurance coverage to 1 out of every 3 Americans. As a licensee of the BCBS Association since 1939, BCBSNE has celebrated 80+ years of Nebraskans serving Nebraskans. Not only do we provide health insurance coverage to Nebraskans, we are also active members of the communities where our customers live and work by giving back through volunteering and our corporate social responsibility efforts. We would love for you to be a part of BCBSNE’s journey as an intern where you will gain hands-on experiences solving real-world problems. Blue Cross and Blue Shield of Nebraska is a Partner of Choice for the Nebraska University System. Our Interns work a hybrid schedule and spend some days working on-site at our Omaha office located in Aksarben Village. Therefore, you will need to live within commuting distance from Wednesday, May 26 – Friday, July 30, 2027. Blue Cross and Blue Shield of Nebraska is seeking a motivated, technically curious student with a passion for artificial intelligence, automation, and operational excellence to join our Managed Services team. Managed Services keeps the enterprise running — spanning IT operations, cloud engineering, network engineering, application/integration engineering, and observability. As an AI & Automation Intern, you’ll gain hands-on experience using AI, scripting, and modern automation platforms to reduce manual toil, improve system reliability, and accelerate incident response in a collaborative, Agile environment. What you'll do: Automation & Scripting: Build, test, and deploy automation scripts, workflows, and bots (using Python, PowerShell, and low-code tools such as Power Automate) to streamline repetitive operational tasks and manual processes. AI-Enhanced Operations (AIOps): Experiment with AI tools like Microsoft Copilot to improve alert triage, event correlation, anomaly detection, and root-cause analysis across the environment. Observability & Monitoring: Help implement monitoring, alerting, and dashboarding strategies; tune performance; and support site reliability engineering (SRE) practices to improve uptime and resiliency. Cloud & Infrastructure Automation: Contribute to infrastructure-as-code and cloud automation initiatives in Azure, supporting scalable, secure, and self-healing operations. Collaboration & Mentorship: Partner with engineers across IT Operations, Cloud, Network, and Application/Integration Engineering. Participate in daily stand-ups, sprint planning, and retrospectives. Capstone Project: Tackle a real-world challenge such as automating a manual operational workflow, building an AI-assisted monitoring dashboard, or reducing alert noise to improve mean time to resolution (MTTR). Training & Development: Receive guidance from experienced engineers and participate in workshops, brown-bag sessions, and hands-on labs to grow your technical and professional skills. Technology Focus Areas: AI & Automation: Microsoft Copilot, Power Automate / RPA, Python, PowerShell, event-driven automation Cloud & Infrastructure: Azure, DevOps Pipelines, Infrastructure-as-Code, IaaS/PaaS/Container architectures Observability & SRE: Monitoring, alerting, dashboards, performance tuning, resiliency patterns Operations & Data: ITSM/ITIL fundamentals, log & metric analysis, SQL, JSON/APIs What We're Looking For: High School diploma required Currently pursuing an undergraduate or graduate degree in Computer Science, Information Technology, Management Information Systems, Software Engineering, Data Science, or a related field Strong interest in automation, AI, and IT operations Intellectual curiosity and a drive to learn Strong communication , collaboration, and problem-solving skills A positive attitude and a desire to have fun at work Experience or interest in one or more of the following: Scripting or programming (Python, PowerShell, Bash) , AI/ML concepts such as anomaly detection and automation , Cloud computing and infrastructure automation (Azure) , Monitoring, observability, and site reliability engineering , Process improvement and workflow automation Learn more about what makes BCBSNE such an exceptional place to work by visiting . We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members. Blue Cross and Blue Shield of Nebraska is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans #LI-DNI Learn more about what makes BCBSNE such an exceptional place to work by visiting . We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members.