iSeries Storage SS Support

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Responsibilities : Administer and support IBM i (AS/400) systems to ensure high availability and performance. Monitor storage utilization and perform capacity planning and storage allocation. Perform backup, recovery, and restore operations using BRMS and enterprise backup solutions. Install and apply PTFs, perform system upgrades, and execute IPL activities. Monitor system health, analyze performance and implement performance tuning recommendations. Troubleshoot hardware, storage, operating system and application-related issues. Manage user profiles, system security and access permissions. Support High Availability (HA) and Disaster Recovery (DR) environments and participate in DR testing. Respond to incidents, perform root cause analysis (RCA), and implement preventive actions. Handle incident, problem, and change management activities in accordance with ITIL processes. Work with infrastructure, storage, network, and application teams to resolve complex technical issues. Maintain system documentation, operational procedures, and support knowledge base articles. Provide 24×7 production support and participate in on-call rotations as required. Ensure compliance with organizational security policies, backup standards, and service level agreements (SLAs). Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills Strong experience with IBM i (AS/400) administration and support. Knowledge of IBM i / OS/400 system operations and maintenance. Experience with storage management, SAN, RAID, and LUN provisioning. Proficiency in backup and recovery using BRMS. Experience with PTF installation, IPL, and system upgrades. Ability to troubleshoot storage, hardware, operating system, and performance issues. Knowledge of High Availability (HA) and Disaster Recovery (DR) concepts. Familiarity with IBM Navigator for i and system monitoring tools. Understanding of TCP/IP networking and Fibre Channel. Experience with ServiceNow or other ITSM ticketing tools. Knowledge of ITIL Incident, Problem, and Change Management processes. Strong analytical, communication, and documentation skills. Preferred Skills Experience with IBM FlashSystem, IBM DS8000, IBM Storwize, or IBM SAN Volume Controller (SVC). Basic knowledge of AIX, Linux, or Windows Server administration. Experience with IBM Spectrum Protect (TSM). Knowledge of CL/CLLE scripting and SQL on IBM i. Experience with automation and system monitoring tools. Familiarity with virtualization technologies and cloud infrastructure. IBM Certified System Administrator – IBM i certification. ITIL Foundation certification. Experience supporting enterprise production environments with 24×7 operations. Ability to work effectively in cross-functional teams and manage multiple priorities. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.