Island Host

Job description

We are seeking a friendly, proactive, and service-oriented Island host to join our guest service team. The ideal candidate will be responsible for ensuring that our guests enjoy a seamless, memorable, and personalized experience throughout their stay. This role involves providing exceptional customer service, addressing guest needs, and ensuring smooth communication between guests and various resort departments. To ensure that the Reception, Guest relations and other related areas are managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times as per SOP. To ensure rooms are allocated as per the arrival list. Arrange and organize island tour, activities, guests itinerary. Liaise closely with Reservations and Reception on arrival times, unexpected arrival and departure, extension of stays and late check-outs and change in meal plan basis and flight details. Monitor closely on early arrivals, late departures and special excursion arrangements. Liaise with Housekeeping on early check-outs, late arrivals, day use rooms and special guest request. Update, all out of Order and out of service rooms on daily basis. Liaise with F & B on early meals, late meals, complimentary meals and special request. (E.g., B’days, H/M, repeaters dinner etc.) To be present at all times in the area of responsibility of Guest Service department especially during busy periods. To have a thorough understanding and knowledge of all resort related services and products and upsell alternatives. To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Head of department if no immediate solution can be found and assure follow up with guests. To establish a rapport with guests maintaining good customer relationship. Certificate in Hospitality or Tourism Management or similar education with minimum O Levels Degree Minimum 2 years' work experience as Island Host or Guest Relation Officer in luxury hotels and resorts Knowledge in Microsoft Office, Opera, Micros Fluent in English, oral and verbal. Leadership, Motivation and Training Skills Guest Oriented and Reliable Ability to focus attention on guests, calm and courteous at all times. Exceptionally much detail oriented Ability to work under pressure in a fast paced and demanding environtment Flexible in working hours, hands on and patient. Strong physical ability Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.