Island Host (Chinese Speaking)

Job description

We are seeking a friendly, proactive, and service-oriented Chinese-speaking Island Host to join our Guest Services team. The ideal candidate will play a vital role in ensuring that our guests have a seamless, memorable, and personalized experience throughout their stay. This position demands exceptional communication skills, a passion for hospitality, and the ability to anticipate and fulfill guests' needs promptly. Key Responsibilities: Greet guests upon arrival with a warm and friendly demeanor. Provide personalized check-in experiences, including an introduction to the resort’s facilities, services, and activities. Offer welcome drinks and ensure guests feel comfortable and informed from the moment they arrive. Act as the main point of contact for Chinese-speaking guests, ensuring clear and effective communication. Address guest requests and inquiries promptly, offering personalized recommendations for excursions, dining, spa services, and other activities. Make bookings and arrangements based on guest preferences. Conduct comprehensive tours of the resort for new arrivals, highlighting key facilities, amenities, and daily activities. Provide information on resort policies, safety guidelines, and special offers. Monitor the guest experience throughout their stay, proactively addressing any issues or concerns to ensure complete satisfaction. Collect guest feedback and share insights with relevant departments to enhance service quality. Surprise guests with personalized touches, such as special arrangements for anniversaries or birthdays. Handle guest complaints or concerns with empathy, professionalism, and efficiency. Escalate complex issues to management when necessary, ensuring timely and satisfactory resolutions. Ensure a smooth and efficient departure process for guests. Assist with check-out procedures, transportation arrangements, and any final requests. Express appreciation for their stay and encourage feedback to improve service quality. Serve as a communication bridge between Chinese-speaking guests and non-Chinese-speaking staff. Translate and convey information accurately to facilitate seamless service. Fluency in Chinese and English is mandatory (speaking, reading, and writing); additional language skills are a plus. Previous experience in guest relations or a similar role in a luxury hotel or resort setting. Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests. Ability to handle stressful situations with a calm and professional attitude. Excellent organizational and time-management skills. Willingness to work flexible hours, including weekends and holidays. Familiarity with hotel management systems or reservation software including Microsoft Office, Opera, Micros Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.