Island Host (Italian Speaking)

Job description

We are seeking a friendly, proactive, and service-oriented Italian-speaking island host to join our guest service team. The ideal candidate will be responsible for ensuring that our guests enjoy a seamless, memorable, and personalized experience throughout their stay. This role involves providing exceptional customer service, addressing guest needs, and ensuring smooth communication between guests and various resort departments. Greet and assist guests upon arrival, providing personalized check-in experiences and an introduction to the resort’s facilities and services. Address guest requests and inquiries promptly, offering recommendations and booking activities such as excursions, spa services, dining reservations, etc. Monitor the guest experience, proactively addressing any issues or concerns to ensure guests have a memorable stay. Conduct tours of the resort for new arrivals, explaining the facilities, amenities, and activities. Handle guest complaints or concerns with empathy and professionalism, escalating to management when necessary. Ensure a smooth departure process by providing any necessary support, such as arranging transportation and assisting with check-out procedures. Act as a bridge between Italian-speaking guests and resort staff, ensuring clear communication and a high level of service. Fluent in both Italian and English (speaking, reading, and writing). Knowledge of additional languages is an advantage. Previous experience in hospitality, guest services, or a similar role is preferred. Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests. Familiarity with Italian culture, customs, and guest expectations is an advantage. Capable of resolving guest issues with efficiency and professionalism. Willingness to work in shifts, including evenings, weekends, and public holidays as required. A passion for delivering high-quality guest experiences. Familiarity with hotel management systems or reservation software including Microsoft Office, Opera, Micros Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.