ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless) – Remote | U.S. HoursPosition Type: Full-Time, Remote Working Hours: U.S. Business Hours On-Call: Rotating after-hours emergency support — approximately 1 week per monthAbout the RoleAt Pavago, we’re hiring an ISP Network Support Engineer for one of our clients to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment.This is not a basic helpdesk role. You’ll work directly with live network infrastructure across fiber, fixed wireless, bonded WAN, Starlink, and SD-WAN deployments, troubleshooting complex connectivity issues and maintaining reliable, high-availability services.You’ll work hands-on with technologies including MikroTik RouterOS, Peplink SpeedFusion, BGP, OSPF, Cambium, Ubiquiti, Siklu, Aviat, and enterprise wireless infrastructure.This role is particularly well suited to someone with hands-on ISP, WISP, FTTH, or MSP experience who is comfortable troubleshooting production networks while communicating directly with customers.What You’ll OwnCustomer Network Support & TroubleshootingDiagnose customer issues involving:Connectivity and outagesLatency and packet lossRouting instabilityVoIP and call-quality problemsWAN and failover performanceTroubleshoot bonded WAN, SD-WAN, VPN, VLAN, and wireless connectivity issues.Support routers, firewalls, and Customer Premise Equipment (CPE).Investigate issues across multiple layers rather than simply escalating tickets.Document troubleshooting steps, root causes, and configuration changes.Communicate technical findings clearly to business customers.Advise customers on redundancy, failover, and network optimization.Participate in rotating after-hours emergency support.ISP Network OperationsMonitor and maintain:Edge routing infrastructureWireless backhaul systemsBonded WAN infrastructureCore ISP servicesProvision and configure customer network deployments.Configure:RoutersVLANsFirewall rulesNATQoSVPNsDiagnose BGP and OSPF routing issues, routing loops, WAN instability, and failover events.Maintain configuration backups, firmware updates, IP documentation, and network hardening standards.MikroTik, Peplink & SD-WANConfigure and troubleshoot MikroTik RouterOS environments.Support Peplink SpeedFusion and InControl2.Troubleshoot multi-WAN bonding and failover behavior.Support hybrid connectivity involving:FiberFixed wirelessStarlink5GTerrestrial WAN connectionsOptimize redundancy and high-availability configurations.Fixed Wireless & Backhaul InfrastructureSupport fixed wireless environments using:CambiumUbiquitiPTP/PMP architecturesWork with high-capacity wireless backhaul technologies including:SikluAviatmmWave infrastructureSupport tower deployments, backhaul upgrades, and infrastructure expansion.Troubleshoot signal, connectivity, capacity, and backhaul performance issues.VoIP & QoSTroubleshoot SIP and VoIP quality issues.Diagnose network conditions affecting voice traffic.Configure and optimize QoS policies.Prioritize latency-sensitive traffic appropriately.Help maintain consistent voice quality across multi-WAN environments.Documentation & Configuration ManagementMaintain accurate:Network diagramsIP documentationDevice configurationsTroubleshooting recordsConfiguration backupsDocument root-cause findings and remediation steps.Keep infrastructure documentation current following network changes.Help reduce repeat incidents through accurate documentation and preventative improvements.Technical EnvironmentYou may work across:Routing & NetworkingMikroTik RouterOSBGPOSPFTCP/IPVLANsNATQoSVPNsSD-WAN & Multi-WANPeplinkSpeedFusionInControl2Starlink5GWAN bonding and failoverWireless & BackhaulCambiumUbiquitiSikluAviatPTP/PMPmmWaveEnterprise Wi-FiCambium cnMaestroUniFiVoiceSIPVoIPQoS and voice optimizationRequired Experience & SkillsHands-on networking experience within an ISP, WISP, FTTH, MSP, or similar production network environment.Strong experience troubleshooting:RoutingSwitchingWAN connectivityNetwork outagesFailover systemsHands-on experience configuring:RoutersFirewallsVLANsVPNsStrong understanding of:TCP/IPNATQoSVLANsBGPOSPFAbility to troubleshoot live production networking issues methodically.Strong documentation and root-cause analysis skills.Strong written and verbal English communication.Ability to communicate effectively with both technical teams and customers.Comfortable working independently in a remote environment.Availability for rotating after-hours emergency support.Strongly PreferredHands-on MikroTik RouterOS expertise.Experience with Peplink, SpeedFusion, and InControl2.Experience with:CambiumUbiquitiSikluAviatFixed wireless or WISP deployment experience.PTP/PMP and mmWave backhaul experience.Starlink or hybrid WAN experience.VoIP troubleshooting experience involving:SIPQoSVoice-quality optimizationExperience supporting multi-WAN and high-availability network environments.What Makes You a Strong FitYou’ve worked on real production networks, not only lab environments.You can troubleshoot complex connectivity problems without immediately escalating them.You understand how routing, WAN links, wireless infrastructure, and failover interact.You remain calm and methodical during outages.You care about uptime, redundancy, and network reliability.You can explain complex network problems clearly to customers.You take ownership of an issue through diagnosis and resolution.You proactively look for ways to prevent repeat incidents.What a Typical Day Looks LikeYour day may include:Troubleshooting customer connectivity, latency, and routing issues.Investigating BGP/OSPF or multi-WAN failover problems.Configuring MikroTik routers, VLANs, VPNs, firewalls, and QoS.Monitoring wireless backhaul and ISP infrastructure.Provisioning new customer connections.Troubleshooting Peplink SpeedFusion or bonded WAN deployments.Investigating VoIP quality issues.Supporting infrastructure expansions and network upgrades.Updating configuration records and network diagrams.Coordinating with engineering and field teams on escalations.In short: you help keep production ISP infrastructure stable, scalable, and highly available while solving complex customer and network issues across modern wired, wireless, and SD-WAN environments.Key Metrics for SuccessFast and accurate ticket resolution.High network uptime and reliability.Reduced repeat incidents and escalations.Successful customer provisioning.Effective resolution of routing and failover issues.Accurate network documentation and configuration management.Strong customer satisfaction and communication quality.Why This Role Stands OutHands-on exposure to real ISP/WISP production infrastructure.Work directly with BGP, MikroTik, Peplink, SD-WAN, wireless backhaul, and multi-WAN environments.Exposure to modern connectivity technologies including Starlink and hybrid WAN.Strong technical ownership rather than basic Tier 1 support.Opportunity to work across both customer-facing troubleshooting and infrastructure operations.Clear growth opportunities into:Senior Network EngineerISP Network EngineerInfrastructure EngineerNetwork Operations LeadNetwork ArchitectInterview ProcessInitial Screening CallTechnical InterviewPractical Network Troubleshooting ScenarioFinal InterviewOffer & OnboardingApply NowIf you have hands-on ISP/WISP networking experience, understand BGP, MikroTik, multi-WAN, SD-WAN, and wireless infrastructure, and enjoy solving complex production networking problems, we’d love to hear from you.Apply today and help maintain reliable, high-performance connectivity across modern ISP and hybrid network environments.#NetworkEngineer #ISPJobs #WISP #MikroTik #Peplink #BGP #SDWAN #NetworkSupport #NetworkOperations #WirelessNetworking #Ubiquiti #Cambium #Starlink #VoIP #RemoteJobs #NetworkingJobs
ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
On-Call: Rotating after-hours emergency support — approximately 1 week per month
About the Role
At Pavago, we’re hiring an ISP Network Support Engineer for one of our clients to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment.
This is not a basic helpdesk role. You’ll work directly with live network infrastructure across fiber, fixed wireless, bonded WAN, Starlink, and SD-WAN deployments, troubleshooting complex connectivity issues and maintaining reliable, high-availability services.
You’ll work hands-on with technologies including MikroTik RouterOS, Peplink SpeedFusion, BGP, OSPF, Cambium, Ubiquiti, Siklu, Aviat, and enterprise wireless infrastructure.
This role is particularly well suited to someone with hands-on ISP, WISP, FTTH, or MSP experience who is comfortable troubleshooting production networks while communicating directly with customers.
What You’ll Own
Customer Network Support & Troubleshooting
- Diagnose customer issues involving:
- Connectivity and outages
- Latency and packet loss
- Routing instability
- VoIP and call-quality problems
- WAN and failover performance
- Troubleshoot bonded WAN, SD-WAN, VPN, VLAN, and wireless connectivity issues.
- Support routers, firewalls, and Customer Premise Equipment (CPE).
- Investigate issues across multiple layers rather than simply escalating tickets.
- Document troubleshooting steps, root causes, and configuration changes.
- Communicate technical findings clearly to business customers.
- Advise customers on redundancy, failover, and network optimization.
- Participate in rotating after-hours emergency support.
ISP Network Operations
- Monitor and maintain:
- Edge routing infrastructure
- Wireless backhaul systems
- Bonded WAN infrastructure
- Core ISP services
- Provision and configure customer network deployments.
- Configure:
- Routers
- VLANs
- Firewall rules
- NAT
- QoS
- VPNs
- Diagnose BGP and OSPF routing issues, routing loops, WAN instability, and failover events.
- Maintain configuration backups, firmware updates, IP documentation, and network hardening standards.
MikroTik, Peplink & SD-WAN
- Configure and troubleshoot MikroTik RouterOS environments.
- Support Peplink SpeedFusion and InControl2.
- Troubleshoot multi-WAN bonding and failover behavior.
- Support hybrid connectivity involving:
- Fiber
- Fixed wireless
- Starlink
- 5G
- Terrestrial WAN connections
- Optimize redundancy and high-availability configurations.
Fixed Wireless & Backhaul Infrastructure
- Support fixed wireless environments using:
- Cambium
- Ubiquiti
- PTP/PMP architectures
- Work with high-capacity wireless backhaul technologies including:
- Siklu
- Aviat
- mmWave infrastructure
- Support tower deployments, backhaul upgrades, and infrastructure expansion.
- Troubleshoot signal, connectivity, capacity, and backhaul performance issues.
VoIP & QoS
- Troubleshoot SIP and VoIP quality issues.
- Diagnose network conditions affecting voice traffic.
- Configure and optimize QoS policies.
- Prioritize latency-sensitive traffic appropriately.
- Help maintain consistent voice quality across multi-WAN environments.
Documentation & Configuration Management
- Maintain accurate:
- Network diagrams
- IP documentation
- Device configurations
- Troubleshooting records
- Configuration backups
- Document root-cause findings and remediation steps.
- Keep infrastructure documentation current following network changes.
- Help reduce repeat incidents through accurate documentation and preventative improvements.
Technical Environment
You may work across:
Routing & Networking
- MikroTik RouterOS
- BGP
- OSPF
- TCP/IP
- VLANs
- NAT
- QoS
- VPNs
SD-WAN & Multi-WAN
- Peplink
- SpeedFusion
- InControl2
- Starlink
- 5G
- WAN bonding and failover
Wireless & Backhaul
- Cambium
- Ubiquiti
- Siklu
- Aviat
- PTP/PMP
- mmWave
Enterprise Wi-Fi
Voice
- SIP
- VoIP
- QoS and voice optimization
Required Experience & Skills
- Hands-on networking experience within an ISP, WISP, FTTH, MSP, or similar production network environment.
- Strong experience troubleshooting:
- Routing
- Switching
- WAN connectivity
- Network outages
- Failover systems
- Hands-on experience configuring:
- Routers
- Firewalls
- VLANs
- VPNs
- Strong understanding of:
- Ability to troubleshoot live production networking issues methodically.
- Strong documentation and root-cause analysis skills.
- Strong written and verbal English communication.
- Ability to communicate effectively with both technical teams and customers.
- Comfortable working independently in a remote environment.
- Availability for rotating after-hours emergency support.
Strongly Preferred
- Hands-on MikroTik RouterOS expertise.
- Experience with Peplink, SpeedFusion, and InControl2.
- Experience with:
- Cambium
- Ubiquiti
- Siklu
- Aviat
- Fixed wireless or WISP deployment experience.
- PTP/PMP and mmWave backhaul experience.
- Starlink or hybrid WAN experience.
- VoIP troubleshooting experience involving:
- SIP
- QoS
- Voice-quality optimization
- Experience supporting multi-WAN and high-availability network environments.
What Makes You a Strong Fit
- You’ve worked on real production networks, not only lab environments.
- You can troubleshoot complex connectivity problems without immediately escalating them.
- You understand how routing, WAN links, wireless infrastructure, and failover interact.
- You remain calm and methodical during outages.
- You care about uptime, redundancy, and network reliability.
- You can explain complex network problems clearly to customers.
- You take ownership of an issue through diagnosis and resolution.
- You proactively look for ways to prevent repeat incidents.
What a Typical Day Looks Like
Your day may include:
- Troubleshooting customer connectivity, latency, and routing issues.
- Investigating BGP/OSPF or multi-WAN failover problems.
- Configuring MikroTik routers, VLANs, VPNs, firewalls, and QoS.
- Monitoring wireless backhaul and ISP infrastructure.
- Provisioning new customer connections.
- Troubleshooting Peplink SpeedFusion or bonded WAN deployments.
- Investigating VoIP quality issues.
- Supporting infrastructure expansions and network upgrades.
- Updating configuration records and network diagrams.
- Coordinating with engineering and field teams on escalations.
In short: you help keep production ISP infrastructure stable, scalable, and highly available while solving complex customer and network issues across modern wired, wireless, and SD-WAN environments.
Key Metrics for Success
- Fast and accurate ticket resolution.
- High network uptime and reliability.
- Reduced repeat incidents and escalations.
- Successful customer provisioning.
- Effective resolution of routing and failover issues.
- Accurate network documentation and configuration management.
- Strong customer satisfaction and communication quality.
Why This Role Stands Out
- Hands-on exposure to real ISP/WISP production infrastructure.
- Work directly with BGP, MikroTik, Peplink, SD-WAN, wireless backhaul, and multi-WAN environments.
- Exposure to modern connectivity technologies including Starlink and hybrid WAN.
- Strong technical ownership rather than basic Tier 1 support.
- Opportunity to work across both customer-facing troubleshooting and infrastructure operations.
- Clear growth opportunities into:
- Senior Network Engineer
- ISP Network Engineer
- Infrastructure Engineer
- Network Operations Lead
- Network Architect
Interview Process
- Initial Screening Call
- Technical Interview
- Practical Network Troubleshooting Scenario
- Final Interview
- Offer & Onboarding
Apply Now
If you have hands-on ISP/WISP networking experience, understand BGP, MikroTik, multi-WAN, SD-WAN, and wireless infrastructure, and enjoy solving complex production networking problems, we’d love to hear from you.
Apply today and help maintain reliable, high-performance connectivity across modern ISP and hybrid network environments.
#NetworkEngineer #ISPJobs #WISP #MikroTik #Peplink #BGP #SDWAN #NetworkSupport #NetworkOperations #WirelessNetworking #Ubiquiti #Cambium #Starlink #VoIP #RemoteJobs #NetworkingJobs
Pavago - Connecting You to Global Remote Opportunities 🌍At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.🌟 Why Consider Opportunities Through Pavago?Competitive Pay: Command the salary you deserve, regardless of where you reside.Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀Explore global opportunities with us today!"
Pavago - Connecting You to Global Remote Opportunities 🌍
At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.
🌟 Why Consider Opportunities Through Pavago?
Competitive Pay: Command the salary you deserve, regardless of where you reside.
Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.
Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.
Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.
Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀
Explore global opportunities with us today!"
