ISSRRN0001461 - Infra Tech Support Practitioner

THE WORK: Discover the opportunity to make a meaningful impact by guiding collaborative efforts and contributing to important decisions. You will collaborate with multiple groups and provide thoughtful solutions to challenges that arise within and beyond your immediate area. This role will involve sharing expertise and supporting others to perform effectively, all while embracing the core skill of Service Desk Management. Join us to engage in a dynamic environment where your contributions truly matter. Ensure production systems are available and operating according to defined service level agreements. Drive the resolution of incidents and outages while maintaining clear communication throughout the process. Facilitate the restoration of services to the production environment promptly and efficiently. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. Beginner proficiency in Service Desk Voice Support. A minimum of 2 years of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in problem solving. Intermediate proficiency in communication. Beginner proficiency in customer service. Beginner proficiency in incident management. Beginner proficiency in collaboration. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.