Issue Management Senior Associate (1LOD Risk)

Job description

FTSE Russell | Senior Associate/Location: London / Hybrid Role Purpose FTSE Russell is seeking a capable, organised and detail-oriented Issue Management Associate to support the effective operation of the first-line Issue Management framework across the global business. This role will play an important part in coordinating issue lifecycle activity, supporting remediation delivery, maintaining high-quality issue records and producing reliable management information for governance and senior oversight. The Associate will help ensure that issues are consistently recorded, appropriately assessed, actively monitored and supported through to closure in line with LSEG standards and FTSE Russell’s first-line risk and control expectations. Working within the 1LOD Risk & Control function, the role will partner with Issue Owners, Action Owners, Risk & Control colleagues and governance collaborators to strengthen issue management discipline across the business. This includes monitoring remediation plans, challenging data quality gaps, preparing governance materials, tracking decisions and actions, and supporting the production of clear, accurate and audit-ready reporting. The role requires someone who can operate with a good degree of independence, manage competing priorities, follow up effectively with collaborators and help identify recurring themes, process weaknesses or emerging risks from issue data. It is well suited to someone with prior experience in governance, controls, risk, audit support, operational resilience, issue management or remediation environments who is looking to deepen their expertise in a regulated financial services and market infrastructure business! Key Responsibilities Issue Lifecycle Coordination Support the day-to-day coordination of the end-to-end Issue Management framework, including issue identification, assessment, remediation tracking, governance reporting and closure preparation. Ensure issue records are complete, accurate and maintained in line with agreed procedures, including ownership, ratings, root cause, impact assessment, action plans, milestones, target dates and closure evidence. Review new and existing issue records to identify gaps, inconsistencies or unclear information, and work with Issue Owners to resolve these in a timely manner. Monitor remediation delivery, including action progress, ageing, overdue milestones, dependency risks and closure readiness. Follow up with Issue Owners and Action Owners to obtain timely status updates, evidence and remediation progress commentary. Support issue triage and prioritisation by helping to assess completeness of issue information, alignment to procedural requirements and potential escalation triggers. Assist in preparing issues for governance review, closure challenge or escalation, ensuring key risks, dependencies and decisions are clearly presented. Maintain visibility of issue lifecycle health and escalate overdue, unclear or at-risk items to senior colleagues . Governance, Reporting and Management Information Produce regular Issue Management reporting and dashboards, covering issue volumes, ageing, remediation status, overdue actions, closure progress, risk themes and emerging hotspots. Support preparation of governance packs for issue forums, risk committees, working groups and senior management updates. Track governance decisions, actions and escalations, ensuring these are clearly recorded and followed through to completion. Analyse issue data to identify recurring themes, common root causes, control weaknesses or systemic risk drivers. Provide clear commentary to accompany MI, explaining key movements, areas requiring attention and potential risks to delivery. Help ensure MI is accurate, reconciled, timely and suitable for senior management, second line, audit or regulatory review. Support the development of more insightful and action-oriented reporting that moves beyond status updates to highlight trends, root causes and management priorities. Data Quality, Controls and Evidence Standards Maintain and update issue records within MetricStream or relevant issue management tooling, ensuring data is complete, current and aligned to procedural expectations. Perform routine quality assurance checks across issue records, including completeness of mandatory fields, consistency of ratings, adequacy of action plans and quality of closure evidence. Identify and escalate data quality concerns, missing evidence, outdated commentary or unclear accountability. Support evidence collation for issue closure, internal review, control testing, audit activity and regulatory engagement. Help ensure issue documentation is clear, structured and audit-ready, with an appropriate trail from issue identification through to remediation and closure. Support alignment between issue records, incidents, RCSA outputs, control gaps and remediation activity where relevant. Contribute to the ongoing improvement of issue management procedures, templates, evidence standards and data quality controls. Stakeholder Engagement and Delivery Discipline Work closely with Issue Owners, Action Owners and control collaborators to support timely remediation and accurate issue status reporting. Build effective working relationships across business, risk, compliance, technology, operations and governance teams. Provide practical guidance to collaborators on issue record quality, remediation tracking, evidence expectations and governance timelines. Follow up assertively but constructively on overdue actions, incomplete updates or unresolved data quality matters. Escalate delivery risks, unclear ownership, missed milestones or evidence gaps in a structured and timely way. Support a culture of transparency, accountability and proactive risk identification across the first line Process Improvement and Risk Culture Identify opportunities to simplify, standardise and strengthen issue lifecycle processes and reporting routines. Support continuous improvement of issue data quality, MI definitions, governance materials and closure evidence standards. Contribute to stronger linkage between issues, incidents, controls, RCSA outcomes and thematic risk analysis. Help embed consistent issue management practices across teams and regions, reducing variation and improving comparability. Promote strong risk culture behaviours by encouraging timely issue identification, clear ownership, disciplined remediation and evidence-based closure. Experience & Skills Essential Experience in governance, controls, risk, operational risk, audit support, issue management, remediation tracking or a similar operational environment. Strong organisational skills, with the ability to manage multiple issues, actions, deadlines and stakeholder follow-ups. Excellent attention to detail, with a strong focus on data quality, completeness and accuracy. Strong written communication skills, including the ability to summarise issue status, risks, decisions and actions clearly. Good analytical skills, with the ability to interpret issue data, identify trends and highlight areas requiring management attention. Experience producing or supporting management information, dashboards, trackers or governance reporting. Ability to work with stakeholders across different functions and levels of seniority. Confidence to challenge incomplete information, unclear ownership or weak evidence in a constructive and professional way. Ability to work independently, prioritise effectively and escalate appropriately where delivery risks arise. Comfortable working in a structured governance and control environment. Desirable Experience using MetricStream, Jira or similar risk, workflow, governance or issue management systems. Understanding of issue management lifecycle requirements, including issue identification, assessment, remediation, closure and evidence standards. Familiarity with operational risk, control frameworks, RCSA, incident management, root cause analysis or remediation planning. Experience supporting governance forums, including meeting packs, action logs, minutes, decision records and follow-up tracking. Experience working in financial services, market infrastructure, benchmark administration, index, data or analytics environments. Awareness of regulatory expectations, audit requirements and the importance of maintaining clear, defensible records. Intermediate Excel skills and confidence working with data, trackers and reporting outputs. Why Join FTSE Russell? FTSE Russell operates in a highly regulated, client-critical environment where strong risk management, control discipline and evidence-based governance are essential. In this role, you will help support the operation of a key first-line risk process, gaining practical exposure to issue management, remediation, governance, management information and regulatory expectations. You will work closely with experienced risk and control professionals and have the opportunity to build strong foundations for a career in operational risk, controls or governance. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. 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