Issues & Program Manager, Product Operations

Job description

ABOUT ONEPAY OnePay is the consumer fintech trusted by millions of Americans to make money better. Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast. We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers. We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining. But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are: - Ready to run - Hungry and driven by urgency - Exceptional at what they do, with low ego - Comfortable operating in motion THE ROLE As an Issues & Program Manager on the Product Operations team, you'll own our Issue Management Program end to end — triaging issues, driving root cause analysis, and leading containment and remediation through to closure. You'll also serve as a project manager on our most critical product initiatives, partnering across Product, Engineering, Legal, Compliance, and Operations to deliver new features and raise the bar on how we build and launch. This is a high-impact, high-visibility role for someone who thrives at the intersection of cross-functional execution and continuous improvement. You will: - Build and continuously improve processes — including automation and AI tooling — that increase organizational efficiency, documentation quality, stakeholder alignment, and reduce dependency across the issue remediation lifecycle - Partner cross-functionally with Legal, Compliance, Operations, Product, Risk, and Engineering teams to drive issues to timely resolution - Own issue reporting to internal and external stakeholders - Track and manage issue containment and remediation - Drive execution of product launches end to end, ensuring cross-functional readiness across Product, Design, Engineering, Marketing, and Operations - Manage relationships with partners, including banking and strategic partners, serving as a key point of coordination and communication YOU BRING - 10+ years of experience in technology-based project management, product operations, or a related role within fintech or technology - Experience working on issues management, or regulatory compliance, or risk-adjacent projects — you understand the cadence of controls, audits, or policy-driven timelines and know how to keep product work moving within those constraints - Strong interest in leveraging AI to improve execution - Strong data skills— you can pull and interpret reports, build your own dashboards, and answer operational questions without waiting on an analyst - Proven ability to lead cross-functional initiatives and drive alignment across multidisciplinary teams - Strong communication and executive presentation skills, with the ability to distill complex topics into clear, actionable insights - Ability to operate in ambiguity, manage multiple priorities, and independently drive projects forward in a fast-paced environment - Drive and proactivity — everyone here is a builder and executor WHAT WE OFFER - Competitive base salary, stock options, and health benefits from Day 1 - 401(k) plan with company match - Remote-friendly (US), flexible time off (FTO), and opportunities for growth - A high-growth, mission-driven, inclusive culture where your work has real impact STANDARD INTERVIEW PROCESS - Initial Interview with Talent Partner - Technical or Hiring Manager Interview - Team Interview - Executive Interview - Offer! EQUAL EMPLOYMENT OPPORTUNITY To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.