IT Administrator - Cape Town

Job description

Overview of the Role: The IT Administrator manages day-to-day IT operations for IP House’s highly distributed workforce and will work as part of a team with IT Administrators in different regions to together provide coverage across time zones. Working alongside our managed service provider (MSP), the IT Administrator handles escalations, manages the employee technology lifecycle, administers our Microsoft 365 environment and other business applications, and carries out recurring security and compliance work. Participation in a shared on-call rotation is required. While there is some opportunity for remote work, the IT Administrator is expected to be on-site full-time in our Cape Town, South Africa Office. Essential Duties and Responsibilities: Own employee onboarding and offboarding with HR, coordinating accounts, access, and equipment with remote employees across time zones Serve as the escalation point and day-to-day contact for our MSP, holding them accountable to agreed service levels Administer Microsoft 365, Entra ID, and Intune, and other business systems; including access control, MFA, SSO Management of Windows and macOS end-user devices, as well as shared technology resources and networks Procure, deploy, inventory, and retire hardware, and manage warranty repairs Monitor security alerts and apply best practices to protect client and company data Complete recurring compliance work such as partner and client security assessments, audit evidence, and incident response testing, and keep IT policies and documentation current Identify opportunities for improvement and work with team to standardize and improve IT processes Manage licenses, subscriptions, and IT spend, and research new tools and vendors What You’ll Bring: Associate or bachelor’s degree in IT or a related field, or equivalent experience At least 3 years of IT administration experience, ideally supporting a distributed workforce Hands-on experience with Microsoft 365, Entra ID, and Intune Proficiency supporting both Windows and macOS users Working knowledge of networking and security fundamentals (e.g., DNS, VPNs, firewalls, MFA, SSO) Experience working with MSPs and other IT vendors Strong problem-solving, organizational, and communication skills, with the ability to work across time zones Microsoft certifications, Azure or AWS experience, or PowerShell scripting are a plus Ability to lift IT equipment up to 50 pounds and support occasional after-hours or weekend work We hire qualified candidates who are legally eligible to work in the United States. However, we are not able to sponsor visas . Why IP House: IP House is redefining how the world combats illicit trade and intellectual property theft—delivering scalable, end-to-end solutions that empower global brands and rights holders through innovation, strategic expertise, and a relentless commitment to global enforcement. Achieving this ambitious mission requires the collaboration of an exceptionally talented team. We believe our people are the foundation of everything we do—and we invest accordingly. From day one, we foster a culture rooted in continuous learning, professional growth, and shared excellence. We also understand that meaningful work begins with a strong foundation. That’s why we offer a flexible work environment and a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families. Here, you’ll have the opportunity to shape a fast-scaling organization with a strong reputation for results—and room to grow with it. Join us in safeguarding the brands, content, and innovations that shape our world. IP House is an equal opportunity employer dedicated to fostering a respectful, collaborative, and inclusive work environment. About IP House At IP House, we empower brands, legal professionals, and rights holders to manage and protect intellectual property—both online and offline—on a truly global scale. Through cutting-edge technology and deep cross-border expertise, we deliver scalable, end-to-end solutions for IP portfolio management, enforcement, and content and brand protection. With over 700 experts operating across five continents, we are trusted by some of the world’s most recognized brands to combat counterfeiting, piracy, and IP infringement at scale. From digital platforms to physical marketplaces, we help clients safeguard what matters most—everywhere it matters.