IT Administrator - M365 Support Engineer

Job description

The Key Skills Required. Application knowledge M365 standard apps The following apps are in focus for the standard application app M365 administrator M365 Access Packages M365 Office Macros & Add-Ins Planner &To Do One Note Whiteboard Forms Workday Teams App Application knowledge MS Teams Responsible for providing ITSM support to the business and customers. Create and maintain documentation and operational procedures. Complete back-end support, troubleshooting, system integrations, upgrades, administration, and maintenance of the internal ITSM tool with a focus on user experience and productivity. Application knowledge One drive Deployment of Infrastructure improvements on Client environments Assist in maintaining and deploying other Client applications and environments Leading initiatives for researching and deploying new applications Coordinating various IT Staff and Operations Assist in managing Support Services and related deliverables Working with End-Users and Vendors to support applications and environments Working with Client Stakeholders on strategy and vision Supporting Client initiatives remotely and on premise Should possess very good knowledge in the areas of : In-depth knowledge of M365 related services and experience is a must. Proof point experience is a plus. Expert understanding of Microsoft Exchange Online. Experience with Microsoft Teams. Solid understanding of ITIL/ITSM best practices. Experience with Email archiving/retention solutions a plus. Ability to work independently and as part of a team. Certifications in this field are a plus. Strong analytical and problem-solving skills and detail oriented. Firm knowledge of technical details of SMTP / e-mail in general and therefore to analyse e-mail headers in order to determine additional data such as real origin etc. Expert regarding the operation of Outlook & Exchange from a user’s perspective Firm grasp of phishing techniques and e-mail based attack patterns Ability to prioritize workload and consistently meet deadlines. Strong organizational skills; attention to detail. Preferable (Nice to have) skill Relevant professional certifications, such as MS 500, MS 700 certifications.