IT Analyst

Job description

About You You are an IT professional who enjoys providing exceptional technical support and ensuring the smooth operation of end-user technology. You thrive in fast-paced environments, collaborating with users and internal teams to ensure hardware, software, and IT assets are properly configured, maintained, and supported. You are passionate about delivering outstanding customer service, maintaining operational efficiency, and continuously improving IT processes. You take ownership of technical issues, communicate effectively, and proactively identify opportunities to enhance the overall user experience. You Bring to Applaudo the Following Competencies: Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or a related field is desired, or equivalent professional experience. 2+ years of hands-on experience in IT Support, Help Desk, or similar technical support roles. Strong knowledge of Windows, Ubuntu, macOS, and endpoint management tools. Experience with Mobile Device Management (MDM) solutions and software maintenance. Basic knowledge of network connectivity, access point administration, and IT equipment setup. Experience working with ticketing systems and Microsoft Office Suite. Familiarity with IT asset inventory management, software license administration, and vendor coordination. Experience supporting IT onboarding and offboarding processes. Intermediate English proficiency (written and verbal). Excellent customer service, communication, troubleshooting, and problem-solving skills. You Will Be Accountable for the Following Responsibilities: Manage and maintain the company’s IT asset inventory, including computers, monitors, peripherals, and related equipment. Provide technical support for hardware, software, and end-user devices through both remote and onsite assistance. Respond to user requests, troubleshoot technical issues, and ensure timely resolution while delivering an excellent support experience. Administer access points and support network connectivity for local users. Perform preventive and corrective maintenance on computers, operating systems, and software applications. Manage software licenses and ensure compliance with organizational IT policies. Execute IT onboarding and offboarding processes, including equipment provisioning, account setup, and asset recovery. Coordinate with external IT vendors when required to resolve technical issues or support infrastructure needs. Document incidents, support activities, asset changes, and technical resolutions within the organization’s ticketing system. Contribute to the continuous improvement of IT support processes and operational efficiency. 2+ years of experience in IT Support or Help Desk. Experience with Windows, Ubuntu, macOS, and MDM solutions. Knowledge of IT asset management, ticketing systems, and Microsoft Office. Experience supporting onboarding/offboarding and endpoint management. Intermediate English proficiency. About Us We Are Engineered Different. At Applaudo, talented people design, build, and scale meaningful, AI-powered solutions that create real business impact. As an AI-native organization, we collaborate across design, development, cloud, data, and artificial intelligence to turn ideas into scalable products that transform how companies operate, make decisions, and grow. We are building a high-performance culture grounded in five values: Empowering Excellence, Collaborative Teamwork, Unsolicited Respect, Consistent Transparency, and Efficient Communication . These define how we work, how we support one another, and how we hold ourselves accountable. Applaudo is a place for people who want to learn fast, take ownership, and work alongside strong teams they are proud to belong to. Joining us means being part of an organization that is evolving intentionally, investing in modern ways of working, and leading AI-native transformation at scale.