IT Analyst Technical Infrastructure

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. We are seeking a skilled IT Analyst Technical Infrastructure to join our GenAI Deployment and Support - Global Finance Services Division. This role involves the scope, deliverables, and engagement requirements for professional services supporting enterprise Digital Signage and Unified Communications & Collaboration (UCC) technologies. The service provider ("Contractor") shall deliver technical services and project support designed to improve platform reliability, user experience, operational efficiency, and service sustainability. The preference for this role is to be based out of Bangalore Office, KA-India What you will do Digital Signage Services Provide services related to the enterprise Digital Signage platform (CommandCenter HD), including:Configuration and optimization of content, media, playlists, player devices, displays, scheduling, templates, layouts, and access controls Design and implementation of enhancements to improve content delivery, platform performance, and audience experience Monitoring and evaluation of platform performance, availability, and operational health Analysis and resolution of platform related issues Development of documentation, knowledge transfer materials, and administrative procedures UCC Endpoint and Collaboration Services Provide services supporting Unified Communications & Collaboration technologies, including:Configuration and optimization of common area phones, Microsoft Teams Rooms, Teams External Calling, telecommunications devices, and voice gateways Development and enhancement of Amazon Connect frameworks and contact flows Support for approved UCC initiatives, including POTS line elimination, analog gateway retirement, endpoint modernization, and Microsoft Teams Rooms expansion Analysis and resolution of endpoint, collaboration, and voice service issues Recommendations and implementation activities intended to improve service availability, resiliency, and user experience Deliverables Configured and optimized Digital Signage environments and associated platform components Implemented UCC endpoint and collaboration technology enhancements Amazon Connect frameworks, contact flows, and supporting documentation Technical documentation, operational procedures, and knowledge transfer materials Status reports, implementation summaries, and recommendation documents as defined by approved project activities What you will have Master’s or bachelor’s degree in computer science or a related field with at least 6+ years of experience Should have the ability to learn new skills at a faster pace. Proven ability to work creatively and analytically in a problem-solving environment. Strong verbal and written communication skills, presentation, analytical, organizational, and interpersonal skills Strong troubleshooting, problem solving and conceptualization skills. Ability to network with peers and achieve results through others. . Work Timings: 01:00 Noon -10:00PM IST This position requires the employee to work a 5-day-a-week schedule in the office. Skill Descriptors Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Working Knowledge: • Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues. • Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components. • Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services. • Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence. • Helps others solve technical or procedural problems or issues. Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain. Level Basic Understanding: • Provides information regarding application of a specific technology within one's own organization. • Describes the roles, responsibilities and key competencies of a technical advisor. • Pursues continual learning to broaden technology area knowledge, skills and application as well as general business knowledge. • Explains a specific technology and its application in detail. Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization. Level Basic Understanding: • Describes the advantages and disadvantages found in commonly used hardware products. • Identifies the main components of IT hardware. • Lists the main hardware vendors and products within the market place. • Cites examples of effective hardware usage within the organization. Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. Level Basic Understanding: • Cites examples of functional and non-functional requirements. • Describes basic concepts and major activities associated with requirements analysis. • Explains the life cycle context and scope of requirements analysis. • Explains the structure and components of effective requirements analysis documents. System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle. Level Working Knowledge: • Supports the project leader in developing and executing system test plans. • Evaluates system documentation and user manuals for usability, accuracy and completeness. • Executes test cases, analyzes test results and reports on findings regularly. • Tests system components for compliance with functional requirements. • Participates in the testing of a system's ability to recover from hardware or software failures. Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools. Level Basic Understanding: • Discusses the inter-relationship between software, hardware and telecommunications. • Lists major software components and problems with the current software environment. • Describes architectural principles, blueprints and standards. • Identifies key aspects of the organization's software infrastructure. Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation. Level Basic Understanding: • Describes problem identification, reporting and escalation procedures. • Explains the underlying concept of using a systematic approach to solve technical problems. • Identifies available resources and support systems for troubleshooting. • Describes common hardware, software and communication problems; finds ways to resolve issues . Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications. Level Working Knowledge: • Implements technical documentation standards, guidelines and best practices. • Prepares written text and layout of materials according to required outlines and specifications. • Completes and maintains technical reference documents. • Uses the major features, functions and facilities of an automated documentation tool. • Coordinates and constantly updates system operations, installations, service manuals, and help documents. What you will get : Work Life Harmony Earned and medical leave. Relocation assistance Holistic Development Personal and professional development through Caterpillar ‘s employee resource groups across the globe Career developments opportunities with global prospects Health and Wellness Medical coverage -Medical, life and personal accident coverage Employee mental wellness assistance program Financial Wellness Employee investment plan Pay for performance -Annual incentive Bonus plan. Additional Information: Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at Caterpillar is an Equal Opportunity Employer (EEO) EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply. This position requires working onsite five days a week. Visa Sponsorship is not available for this position. Posting Dates: August 17, 2026 - August 23, 2026 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community .