IT and Procurement Officer

Job description

The IT and Procurement Officer keeps COTACOF's Dar es Salaam office, warehouse and other operational sites running on reliable technology, while also supporting the team's core purchasing needs. The role is approximately 70% IT and 30% procurement. On the IT side, the role provides first-line support across hardware, network and business systems, and works closely with Sucafina Group IT on incidents, system updates, licensing and access management. On the procurement side, the role handles day to day purchasing, supplier coordination and working closely with Operations, Warehouse and Finance to keep the business supplied and compliant with COTACOF policies. IT Support & Systems - (70% ) Provide first-line IT support to COTACOF employees, laptops, desktops, printers, mobile devices and core business systems troubleshooting access and system issues promptly, and escalating to Sucafina Group IT or relevant service providers when specialist support is needed. Maintain reliable office and operational connectivity, including Wi-Fi, routers, switches, internet and VPN links between Dar es Salaam and upcountry locations. Coordinate with Sucafina Group IT and vendors on incidents, system updates, software licensing and access management. Manage user onboarding and offboarding, equipment allocation, and user accounts/access permissions, working closely with Group IT and HR. Maintain an accurate IT asset and software licence register, ensuring equipment is properly recorded, assigned and controlled. Carry out routine IT housekeeping such as backups, antivirus/security updates and basic cybersecurity controls, and promote safe use of company systems, email and removable devices. Support the availability and basic maintenance of CCTV, access control and other electronic security systems at COTACOF locations. Procurement & Purchasing (30%) Process purchase requisitions into POs per COTACOF policy; obtain competitive quotations from vetted suppliers. Source packaging materials (jute bags, liners, pallets), PPE, spares and general works consumables. Maintain an approved supplier list for Tanzania, with annual vetting of key suppliers for pricing, quality and TIN/VAT compliance. Monitor stock levels and reorder points to ensure availability of operational supplies and spare parts while minimising stock-outs and excess inventory. Import & Vendor Documentation Assist Finance with vendor onboarding, TIN documentation and supplier ledger reconciliation. Maintain organised, audit-ready procurement records (POs, quotations, contracts, invoices) for internal and TRA-type reviews. Support reconciliation of received goods against purchase orders and warehouse records, and investigate discrepancies with the relevant teams and suppliers. Manage relationships with local IT vendors, ISPs and utility providers, negotiating contracts and pricing. Prepare regular IT/procurement reports for the Managing Director, and basic user training or guidance notes for staff. Vendor Relations & Reporting Manage relationships with local IT vendors, ISPs and utility providers, negotiating contracts and pricing. Prepare regular IT/procurement reports for the Managing Director, and basic user training or guidance notes for staff. Key Performance Indicators (KPIs) IT support ticket resolution time and system uptime. Accuracy and completeness of IT asset and procurement records On-time processing of purchase requisitions and purchase orders Supplier price competitiveness and adherence to procurement policy Audit and compliance readiness (TRA documentation, supplier TIN records) Education Bachelor's degree in information technology, Computer Science, or a related IT field. Exposure to procurement, business administration or supply chain is an added advantage. Experience At least 1 year of relevant IT support experience. Exposure to procurement or administrative purchasing duties is an advantage but not required. Technical Competences Practical IT competence: Windows/network troubleshooting, MS Office 365 administration, basic server/network concepts Strong negotiation and vendor management skills Cybersecurity awareness (backups, access control) Other requirements Languages: Fluent in English and Kiswahili (written and spoken) Comfortable working across offices in Dar es Salaam. Strong interpersonal skills, high integrity, and able to work independently with minimal supervision Problem-solving mindset, resilience and adaptability. The Company: Sucafina is the leading sustainable Farm to Roaster coffee company, with a family tradition in commodities that stretches back to 1905. Today, with more than 1,400 employees in 34 countries, we help stakeholders worldwide to find the perfect coffee solutions. We embed technology, innovation, and sustainability throughout the supply chain, creating shared value for all by Investing in Farmers, Caring for People, and Protecting Our Planet. For more information, visit . What are we looking for: We are looking for entrepreneurs, techies, passionate, eager to learn, humble, with a positive attitude and a high level of integrity People. Flexible and willing to take challenges, work and live in coffee-producing countries, People who want to build expertise and a career in the coffee business and are ready to go the extra mile. What we offer: We offer within our pleasant family environment, great opportunities to learn and grow, we offer challenges and exposure to multicultural environments, on-merit base compensation, and free coffee around the clock!