IT Application Support Lead

Job description

Company Description MET Group is an integrated European energy company, headquartered in Switzerland, with activities in natural gas and power, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets. MET Group is represented in 21 countries: Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Czech Republic, Croatia, France, Germany, Hungary, Italy, Poland, Romania, Serbia, Singapore, Slovakia, Spain, Switzerland, The Netherlands, Turkey and Ukraine. MET Group is present in 33 national energy markets and 44 international trading hubs. The Group has a significant end-consumer presence in Belgium, Croatia, Italy, Hungary, Romania, Slovakia, Spain, and The Netherlands. MET Group has 1350+ permanent staff. The company is owned 90% by MET employees and 10% by Keppel Infrastructure, a wholly owned subsidiary of Keppel Corporation *. The IT Application Support Lead is accountable for the operational stability, availability, and support of the Endur ETRM platform. The role owns IT application operations and provides clear leadership for the Endur support function, ensuring reliable day-to-day service delivery while enabling scalable growth. This role establishes single-point accountability for technology operations within the ETRM target operating model, working in close partnership with the business to deliver a stable, resilient trading platform. Job Description Own METI IT application operations, stability, and service delivery Lead and manage the IT Application Operations / ETRM support team Ensure successful execution of End-of-Day (EOD) and batch processing Provide Level 1 and Level 2 (L1–L2) application support Act as primary escalation point for IT-related application incidents Manage third-party vendors and offshore support partners Monitor and improve platform availability, performance, and operational KPIs Coordinate incident, problem, and change management activities Ensure appropriate runbooks, documentation, and operational controls are in place Partner with the Head of Business Operations to support business-led change Qualifications Strong experience supporting enterprise trading or financial systems Hands-on knowledge of Endur or similar ETRM platforms Proven experience working in cloud architecture (Azure) Proven experience leading application or production support teams Strong understanding of IT service management (incident, problem, change) Experience managing vendors and offshore delivery models Ability to operate under pressure in time-critical trading environments Strong communication skills across technical and business stakeholders Structured, control-focused mindset with attention to operational risk Additional Information Competitive remuneration Working in a dynamic international team High degree of responsibility and independence Friendly and modern working environment