IT Applications Specialist

Job description

You will be the primary point of contact for the IT Help Desk, providing support to end users. You will also be the principal administrator of resort applications, both server and desktop, and will be responsible for implementation and maintenance of core IT management systems. There are opportunities to lead small scale IT projects from concept through to implementation, as well as room to create internal solutions that will benefit external departments. This position provides the successful applicant with a unique opportunity to develop their skills and experience across the many different business units that it takes to run a mountain resort. These include lodging, food and beverage, guest services, mountain operations, retail and rental. Essential functions: • Work as primary point of contact for IT Support Help Desk. • Troubleshoot and repair end user computer systems. This includes hardware support, new system setup, and new user setup or user changes to existing computer systems. • Troubleshoot and support resort systems (RTP, SMS and Profitek) • IT system implementation and maintenance via Mobile Device Management, Windows Deployment Toolkit and Microsoft Service Update Services. • Administer and contribute to IT knowledge base. • Supporting Systems Administrator with all tasks including network equipment configuration and installation, database maintenance and troubleshooting, server updates, and network monitoring. • Oversee small scale IT projects, including capital projects, from conception through to implementation. • Provide technical expertise for IT and inter-departmental projects. Education/Experience: • 3-5 years of IT support experience in a corporate network environment. • Experience with Windows, Windows Server, and Linux. • Programming skills such as HTML, CSS, Javascript, SQL, VBA, Powershell, NodeJS is a plus. • Experience with VoIP telephone technology. • Point of Sale system support experience for Retail, F&B and Lodging systems and payment processing an asset. • Must have strong interpersonal skills and work well with a diverse team of people. • Honesty and confidentiality are a must. • This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations.