Responsibilities Investigate and resolve application-related incidents through the organization’s ITSM platform; escalate or forward tickets to internal IT teams or external vendors when necessary Monitor the performance and availability of business applications, implement proactive measures to prevent issues, and participate in root cause analysis for recurring incidents Handle user requests (service requests) in line with the service catalog and SLA specifications; provide technical support to end-users and central departments Collaborate with development teams and vendors to support system upgrades, maintenance, and application updates Prepare and maintain documentation such as user manuals, FAQs, and training materials Generate incident and SLA performance reports, and contribute to operational reporting Requirements Bachelor’s in Computer Science, Information Technology, Engineering, Business, or related fields 2–5 years in application support or IT operations Knowledge of SLA management, service catalogs, and reporting tools Familiarity with SQL, scripting, monitoring, or automation tools ITIL Certification (Preferred) Understanding of cloud-based applications, software architecture, and cybersecurity fundamentals Experience with ITSM tools (e.g., ServiceNow), SAP, and observability platforms Benefits Continuous training in new technologies and tools Career development and growth opportunities Competitive bonus scheme, performance-based
Responsibilities
- Investigate and resolve application-related incidents through the organization’s ITSM platform; escalate or forward tickets to internal IT teams or external vendors when necessary
- Monitor the performance and availability of business applications, implement proactive measures to prevent issues, and participate in root cause analysis for recurring incidents
- Handle user requests (service requests) in line with the service catalog and SLA specifications; provide technical support to end-users and central departments
- Collaborate with development teams and vendors to support system upgrades, maintenance, and application updates
- Prepare and maintain documentation such as user manuals, FAQs, and training materials
- Generate incident and SLA performance reports, and contribute to operational reporting
Requirements
- Bachelor’s in Computer Science, Information Technology, Engineering, Business, or related fields
- 2–5 years in application support or IT operations
- Knowledge of SLA management, service catalogs, and reporting tools
- Familiarity with SQL, scripting, monitoring, or automation tools
- ITIL Certification (Preferred)
- Understanding of cloud-based applications, software architecture, and cybersecurity fundamentals
- Experience with ITSM tools (e.g., ServiceNow), SAP, and observability platforms
Benefits
- Continuous training in new technologies and tools
- Career development and growth opportunities
- Competitive bonus scheme, performance-based
JUST ONE is an Executive Search & Recruitment firm, providing Headhunting at all levels of seniority, covering all functions, serving all industry sectors.Originally from Greece, we are recruiting in whole Europe from entry level to GM Cluster level. We have our own offices in Greece, in Cyprus, in France and a strong partnership with Italy. At the beginning of 2024, we will open in Spain and in the Netherlands.We act with strategy, determination and commitment. We present a large choice of candidates, from the 1st week of the search, providing efficient reports with crucial information on our candidates. We mainly work on a Succes Basis, our main purpose is a win-win collaboration and our ultimate goal: the hiring.We make the difference! We are unique! We are JUST ONE !
JUST ONE is an Executive Search & Recruitment firm, providing Headhunting at all levels of seniority, covering all functions, serving all industry sectors.
Originally from Greece, we are recruiting in whole Europe from entry level to GM Cluster level. We have our own offices in Greece, in Cyprus, in France and a strong partnership with Italy. At the beginning of 2024, we will open in Spain and in the Netherlands.
We act with strategy, determination and commitment. We present a large choice of candidates, from the 1st week of the search, providing efficient reports with crucial information on our candidates. We mainly work on a Succes Basis, our main purpose is a win-win collaboration and our ultimate goal: the hiring.
We make the difference! We are unique! We are JUST ONE !
