IT Asset Management Specialist

Job description

Company Overview: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries. Position Overview The IT Asset Management (ITAM) Specialist is responsible for governing the end-to-end lifecycle of enterprise IT hardware assets, ensuring operational efficiency, data integrity, compliance, and cost optimization. This role oversees asset procurement, deployment, tracking, maintenance, refresh cycles, and secure disposition. The ideal candidate brings a process-oriented mindset, strong analytical skills, and hands-on experience with ITSM and CMDB platforms. They will collaborate cross-functionally with IT, procurement, vendors, compliance teams, and business stakeholders to maintain accurate asset visibility and operational excellence. Your resposabilities will include: Hardware Deployment & Provisioning Provision and configure new and refurbished hardware for new hires, replacements, and project initiatives. Coordinate end-to-end onboarding asset fulfillment, ensuring timely delivery and accurate system configuration. Support break/fix operations for in-scope hardware (laptops and standard peripherals), including triage, vendor coordination, logistics, and repair/replacement processes. Maintain accurate asset and Configuration Item (CI) records within the CMDB or Hardware Asset Management (HAM) system. Lifecycle & Refresh Management Manage hardware refresh programs, including user communications, procurement coordination, asset replacement, and retirement workflows. Ensure secure data destruction, recycling, resale, or compliant disposal of end-of-life assets. Maintain complete compliance documentation and audit trails for asset disposition. Asset Repository & Tracking Maintain data integrity across the CMDB/HAM platform, ensuring accurate asset registration, inventory logging, and CI relationships. Track device ownership, custody, and physical location across the organization. Support automated asset tagging and identification processes to improve tracking accuracy and operational efficiency. Audit, Compliance & Reconciliation Conduct periodic asset audits to eliminate discrepancies, prevent ghost assets, and ensure compliance with corporate policies. Reconcile inventory variances and maintain audit-ready documentation. Support internal controls and external compliance requirements related to hardware lifecycle governance. Required Qualifications +2 years of experience in IT Asset Management (ITAM), Hardware Asset Management (HAM), or related IT operations roles. Hands-on experience with ITSM/CMDB platforms (experience with ServiceNow strongly preferred). Strong data analysis capabilities with the ability to generate reports and dashboards. Excellent organizational skills with meticulous attention to detail. Strong written and verbal communication skills with the ability to collaborate cross-functionally. Preferred Qualifications Experience managing full hardware lifecycle processes (procurement, deployment, break/fix, refresh, and disposition). Understanding of asset governance frameworks and inventory management best practices. Experience working with vendor management processes and third-party logistics providers. Familiarity with automation tools or asset tracking integrations. Soft Skills Process-driven and detail-oriented with a strong focus on data accuracy. Ability to manage multiple priorities in a fast-paced operational environment. Strong analytical and problem-solving skills. Vendor coordination and stakeholder management. Customer-centric mindset with a focus on service quality and operational efficiency. Why you will love Lean Tech: Join a powerful tech workforce and help us change the world through technology Professional development opportunities with international customers Collaborative work environment Career path and mentorship programs that will lead to new levels. Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.