IT Asset Manager

Job description

SMBC: A trusted partner for the long term Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves. Who we are SMBC EMEA is a leading financial institution committed to operational excellence, innovation, and regulatory compliance. Our IT Service Delivery function ensures the planning, delivery, and support of IT services across the region. As we continue to strengthen our technology governance and resilience, we are building a Centre of Excellence for IT Asset Management (ITAM), aligning with global standards and regulatory frameworks such as DORA. This is an exciting time to join a team that is shaping the future of asset management across our EMEA operations. Role Summary We are looking for a detail-oriented and compliance-driven IT Asset Manager to lead the transformation of our hardware asset management (HAM) function across EMEA, ensuring full lifecycle governance, audit readiness, and cost optimisation. Essentials of the Role Lead the end-to-end lifecycle of IT hardware assets, from procurement to secure disposal. Ensure compliance with internal policies and external regulations (e.g., DORA and ECB). Collaborate with IT, procurement, and finance to maintain accurate inventories and optimise asset utilisation. Candidate Requirements Extensive experience in IT asset management or IT operations, ideally in a regulated industry. Strong knowledge of ITIL, CMDBs, and asset management tools (e.g., ServiceNow). Proven ability to manage asset data accuracy, compliance, and reporting. Position Description The IT Asset Manager will define and implement a standardised lifecycle process for physical IT assets across SMBC EMEA. This includes maintaining accurate inventories, supporting audits, and ensuring compliance with regulatory and internal standards. Key Responsibilities: Design and implement hardware lifecycle policies and procedures. Maintain a centralised asset inventory with 95%+ data accuracy using ServiceNow. Define asset taxonomy and lead reconciliation and clean-up efforts. Produce regular reports and dashboards on asset status, utilisation, and compliance. Ensure compliance with internal policies and external regulations (e.g., DORA and ECB). Support audits with accurate documentation and lifecycle records. Collaborate with procurement and finance on budgeting, vendor management, and cost optimisation. Oversee secure disposal of end-of-life assets in line with environmental and data protection standards. Provide training to operational teams on HAM tools and procedures. Skills & Qualifications: Bachelor’s degree in IT, Computer Science, or related field. Certifications such as ITIL Foundation, CHAMP, or CITAM are highly desirable. Strong analytical, organisational, and communication skills. Experience with ServiceNow or similar asset management tools. Understanding of compliance requirements and regulatory frameworks. Challenges: Ensuring asset data accuracy and lifecycle visibility across multiple regions. Driving cost efficiency through asset optimisation and redeployment. Supporting audit readiness and regulatory compliance in a complex IT environment. Competencies Customer Focus Driving Change Driving Results Embraces Diversity Enterprise Leadership Judgement and Decision Making Risk Management Strategic and Visionary Trust and Integrity What we offer For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks. As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you: Hybrid and flexible working Competitive paid leave days Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services Access a wide range of learning and development opportunities and career progression opportunities Ambitious remuneration package So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!! We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested.