IT Business Analysis & System Admininstration

Job description

IT Business Analysis & System Admin reports to the VP of operations and is a member of the Company’s Executive Team. This role strategically identifies, recommends, and establishes systems & infrastructures to improve operating efficiencies, minimize interruption risk, provide a secure operating environment, and that will meet the longer term needs of the company. As a single technical support resource, they provide, train to, maintain, repair, and enhance technology related tools (hardware and software) that help all users (>100) get tasks done quickly and efficiently. To accomplish this objective, they must: • Continuously monitor technological developments in infrastructure, hardware, virtualization, internal & hosted applications, etc., and determine when business appropriate to recommend changes. • Maintain technical expertise on existing business systems and tools with problem solving skills to be able to timely and professionally respond to support related inquiries or issues. • Consistently monitor hardware/software/intranet/intranet/communications performance and failure and opportunity trends to minimize downtime and user inconveniences. • Ensure network security, which includes intrusion prevention and detection, website filtering, malicious email and software safeguards, and employing other highly effective security measures to safeguard the company's information and products. • Establish and maintain sound external relationships with contracted and one time service providers, including, telecommunication, security, MRP, Work Flow, & CRM core systems. • Partner with the other executive team members to develop strategic direction, drive culture, and improve overall business performance. Required Outcomes: • Existing available hardware and software is fully leveraged which includes the maximization of user awareness and efficient use. • Software is registered / compliant / supported and integrity of overall system of data is maintained, secured, and routinely backed up. • Business growth and capability is not limited and proposals for system improvements, cost savings, and/or ways to increase internal or external customer satisfaction are presented and implemented timely as project approved • Processes are automated & optimized and internal users are satisfied with the availability, training, uptime, communication, and response related to technical products and services. Education, Experience and Competencies Required • Bachelor’s Degree preferably in Information Technology or equivalent, with a minimum of seven years of relative combined experience in the technical areas of networking, telecommunications, help desk, manufacturing/business processes, and management. • Fully developed personal competencies in attention to detail, organization and prioritization, time management, analytical thinking, bias for action, communication and customer care. • Must also be results-oriented, technically savvy, and committed to effective technology tools awareness, use, training, and continuous improvement. • Possesses diversified experience and knowledge of operating systems, software use and reporting including Microsoft, SQL Databases, and MRP/ERP/CRM/WorkFlow/Manufacturing systems. All your information will be kept confidential according to EEO guidelines. A Few Words About Us Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. This is Direct Hire Position with one of our Clients (7 to 10 Years of Total Experience)