IT Business Analyst

Job description

Grow your career with us You are on a journey to join an exciting Company and be part of our success story to improve lives by developing resources sustainably. Here we offer you an exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey. Responsibilities: Responsible for gathering, analyzing, and refining business requirements to support the successful delivery of technology solutions that align with business goals. You are on a journey to join an exciting Company and be part of our success story. Here we will equip you with the know-how and experience that will define your growth. In this role that you are about to embark on, you are required to carry out the following responsibilities: • Serve as the main point of contact between business users and development/vendor teams. • Gather, analyze, and document detailed business and system requirements. • Translate business needs into functional specifications for technical teams. • Support project delivery, including user acceptance testing and solution validation. • Provide Level 1 and Level 2 application support, troubleshooting issues and coordinating with vendors when necessar.y • Ensure timely resolution of incidents and service requests within agreed SLAs. • Assist in identifying opportunities for system enhancements or process automation. • Maintain clear and up-to-date documentation for systems and processes. To be successful in this role, it is recommended that you should have the following skills and qualifications: • A degree in the related job field. • Those with 1 to 2 years of working exposure or experience in a similar role will have an advantage but not essential. • Willing to relocate to the job location. Disclaimer: When you send us your resume and personal details, it is deemed you have provided your consent to us retaining your information in our talent recruitment database. All information provided will only be used for the recruitment process. RGE will only collect, use, process or disclose personal information where and when allowed to under applicable laws. Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you do not receive a response from us within 60 days, please consider your application for this position unsuccessful. We may contact you in the future for any opportunities that match your qualifications and experience. Recruitment Fraud Alert: RGE and its affiliated companies do not charge candidates any fees at any stage of the recruitment process. If you receive a job offer, interview invitation, employment contract, or payment request that appears suspicious, please exercise caution and verify its authenticity through our official career channels. We strongly advise candidates not to make payments or disclose financial information in connection with any recruitment Thank you for considering a career with RGE. #LI-DNI #Vinda