IT Business Analyst – Chinese

Job description

Exemplifies Relationship Care and problem resolution skills in providing second level support via email and phone. Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment. Develops customer relationships on every interaction that result in measurable customer value. Documents new customer support cases in a presentable format with constructive analysis and resolution notes. Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco. Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis. Delivers small and medium sized projects and performs business system administration. Leads emergency bridge calls to circumvent critical issues within SLA. Produces scheduled & ad-hoc reporting on an as-needed basis. Applicant must speak Chinese /English. Flexible work schedule is necessary. This position may require working nights and/or weekends per business needs. Preferred Additional: Sales Force Experience Preferred Chinese Fluency (In addition to English) Preferred Technical Support Certifications or Degrees. Salesforce, Fluency in Chinese To set up an Interview, please contact: Vishwas Jaggi 480-327-0540 Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.