IT Change Manager - Infrastructure

About Us Outokumpu is accelerating the green transition as the global leader in sustainable stainless steel. Our business is rooted in the circular economy: our products are made from 95% recycled materials and are fully recyclable. Our stainless steel is used across society—from infrastructure and mobility to household appliances. We are committed to the 1.5°C climate target and, with up to 75% lower carbon footprint than the industry average, we help our customers reduce their emissions. Together, we are working towards a world that lasts forever. Outokumpu employs approximately 8,200 professionals in close to 30 countries, with headquarters in Helsinki, Finland, and shares listed on Nasdaq Helsinki. Learn more at . What you will do: Provide advanced (2nd/3rd level) support for Azure Virtual Desktop (AVD), RDS and VDI services , including escalation support when needed. Manage and troubleshoot AVD environments, including host pools, session hosts, workspaces, application groups and published applications. Own the golden image lifecycle — building, patching, validating and deploying session host images. Manage FSLogix profiles , storage performance, user sessions and profile recovery. Monitor service health, performance and incidents, perform root cause analysis and drive improvements. Support patching, security activities, change management and migration from legacy VDI/RDS platforms to Azure AVD. Standardise application delivery, maintain technical documentation and share knowledge with support teams. Identify opportunities for automation, process improvements and better user experience. What you bring: 5+ years of hands-on experience in VDI/EUC operations with AVD and RDS/Citrix environments. Strong knowledge of Azure Virtual Desktop , including host pools, session hosts, application groups, scaling and troubleshooting. Experience with FSLogix profiles , Azure Files, storage solutions and Windows multi-session environments. Knowledge of golden image management, application packaging, patching and release processes. Good PowerShell scripting skills. Experience with IT service management processes, change/problem management and vendor collaboration. Degree in Computer Science/IT or equivalent professional experience. Fluent English communication skills. Nice to have: Experience with Nerdio Manager and enterprise B2B environments. What We Offer International, diverse, and highly collaborative working environment Hybrid work model (2 times per week on-site) Private life insurance (Ergo Hestia) Comprehensive medical care (Lux Med) Pension scheme (PPK with PZU) Multisport card supporting an active lifestyle Annual performance bonus (STI) rewarding results and contribution Accident-free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site Modern office located at Żelazna 2, Katowice Salary range in Poland: 13,800 - 17,300 zl. gross per month. Final offer depends on candidate's experience and competence. 📄 Employment Details 3-month probation period Permanent employment contract 📬 Application Please send your CV in English. We appreciate your interest in joining our team and thank all applicants for their submissions. The position will remain open until a suitable candidate is found. We encourage you to apply as soon as possible. We look forward to receiving your application!