IT Chapter Lead - Automation, Platform & Messaging

Job description

As Chapter Lead Engineer within Global Workplace Services, you will act as the senior technical authority for Microsoft 365 platform capabilities across Messaging, Automation, Copilot and broader platform management services. You will combine technical leadership, platform governance, operational excellence and people leadership to help ING deliver a secure, reliable and innovative digital workplace at enterprise scale. The Team Global Workplace Services provides ING colleagues with a Digital Workplace that enables seamless collaboration in a hybrid world. The department enables employees worldwide to work effectively using modern digital tools that are secure, up to date and user friendly. The Workplace department maximises value delivery for employees by leveraging the Microsoft Cloud Platform across collaboration, productivity, communication, automation and employee experience services. Workplace owns and manages Microsoft 365, Microsoft Copilot, Copilot Studio, Power Platform and related platform capabilities, including the governance, automation, operational controls and risk management practices required to operate these services safely at enterprise scale. The M365 Automation, Platform & Messaging Chapter provides secure, resilient and scalable Microsoft 365 workplace platform capabilities. The chapter manages Messaging services such as Exchange, Fax and Compliance Archiving; Automation services including Azure DevOps runbooks for self-service requests, reporting, user provisioning and desired-state monitoring; Copilot capabilities including platform configuration and Copilot Studio; and generic M365 platform management. The chapter also builds reusable automation libraries, delivers training, explores future Microsoft integrations and resolves technical and security incidents. Roles and Responsibilities As Chapter Lead Engineer in Global Workplace Services, you will: Act as the senior technical authority for Messaging, Automation, Copilot and M365 platform-management services. Define and maintain technical standards, engineering guardrails, operational practices and roadmap input across chapter services. Lead technical decision-making, architecture reviews and engineering standards across the chapter scope. Provide technical leadership during incidents, cyber events, supplier escalations, platform changes, risk reviews and audit activities. Architect enterprise-grade AI capabilities, including Copilot, GenAI agents, orchestration frameworks and agentic workflows. Advise executive stakeholders including CIO, CTO and CISO on workplace technology strategy and investments. Represent ING in strategic engagements with Microsoft engineering and product leadership. Ensure secure, reliable and compliant operation of Messaging services including Exchange, Fax and Compliance Archiving. Drive improvements in monitoring, reporting, incident response, problem management and platform observability. Lead development and operation of Azure DevOps runbooks and reusable automation capabilities. Ensure automation solutions are secure, auditable and aligned with engineering and operational-risk requirements. Lead platform configuration and governance for Microsoft 365 Copilot and Copilot Studio. Define operational controls for agent lifecycle management, access management, monitoring, auditability and platform support. Partner with Security, Risk, Compliance, Legal, Product and Engineering teams to support responsible AI adoption. Define enterprise controls for secure AI adoption, including DSPM, DLP, Information Protection, Insider Risk Management and AI governance. Own risk management across the M365 platform scope, ensuring risks are identified, assessed, mitigated and tracked. Support audit, compliance, continuity, cyber resilience and third-party risk-management activities. Contribute to vendor-management processes, service reviews and supplier performance management. Coach engineers and provide hands-on support for complex platform-management, automation and operational challenges. Drive engineering excellence, operational simplification and continuous improvement across chapter services. Perform target setting, development planning, coaching and performance review activities. Lead change initiatives that strengthen the Workplace platform and support ING’s strategic digital workplace roadmap. How to succeed We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. To succeed in this role, you bring: Extensive experience designing, operating or governing enterprise-scale Microsoft 365 or cloud workplace platforms in a global environment. Strong hands-on knowledge of Exchange Online, operational controls, compliance requirements, service continuity and incident management. Experience with automation, scripting, Azure DevOps, runbook-based operations, reporting, user provisioning and configuration management. Strong understanding of Microsoft 365 Copilot, Copilot Studio, Power Platform concepts, agent governance and secure adoption practices. Proven experience in platform risk management, control design, audit readiness, supplier management and regulated environments. Demonstrated expertise in Enterprise Architecture, Zero Trust Security, Identity and Access Management, Data Governance, Information Protection and Data Loss Prevention. Experience with large-scale cloud transformation initiatives, API-based integrations and Automation/Configuration as Code. Strong understanding of platform engineering, operational resilience, secure-by-design practices, DevSecOps, CI/CD and observability. Proven ability to lead multidisciplinary teams and build highly collaborative cross-organisational partnerships. Excellent stakeholder-management, communication, negotiation and change-management skills, with fluency in spoken and written English. Rewards and Benefits We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions . The benefits of working with us at ING include: 25-28 vacation days depending on contract Pension scheme 13th month salary 8% holiday payment Hybrid working Personal growth and challenging work with endless possibilities An informal working environment with innovative colleagues About Us Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you . Questions Please visit our Frequently Asked Questions section to find answers to common questions. Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the Apply button.