IT Clinical Systems Training & Support Specialist

Job description

The IT Clinical Systems Training & Support Specialist serves as a key resource for the training, support, and optimization of clinical applications with a focus on Epic Cadence and Epic Grand Central. This role partners with operational, clinical, and technical teams to develop training materials, provide end-user support, troubleshoot system issues, and promote effective utilization of scheduling and patient flow workflows. This position is on site in Omaha, NE. Applicants must be currently authorized to work in the United States on a full -time basis. We are not offering sponsorship to applicants for employment visa status. MAJOR RESPONSIBILITIES & DUTIES: Delivers new hire training and supports go-live training during software system changes and upgrades. Recommends and coordinates improvements and/or updates to training materials. Curriculum may be eLearning, instructor-led or a blended approach. Recommends and coordinates improvements and updates to software education delivery techniques based on evaluation processes. Supports clinical and/or non-clinical end users during classroom training, implementation, and post-implementation, in a live setting by providing on-site and remote support. Supports steady state environment when requested by addressing specific needs and issues as they arise. Supports end users in defining and resolving problems within the EHR or other related software applications and/or workflow processes. Supports end users with computer system optimizations. Acts as a liaison between end users and IT technical support team, to include information gathering, research, design, testing and implementation of software systems. Maintains accurate documentation including a clear description of the problem, the steps utilized in problem solving, and description of the final solution. Applies problem-solving and critical thinking skills as necessary to resolve technical and workflow issues within the scope of the position authority. Conducts assessments, provides learning recommendations, facilitates training to meet the identified needs of the end users and routinely evaluates the training results. Participates in the 24/7 on-call rotation for IT Clinical Systems required. KNOWLEDGE, SKILLS, AND ABILITIES: Ability to deliver training in classroom, virtual and at-the-elbow training settings. Strong knowledge of educational program development in adult learning. Knowledge of general concepts and practices that relate to the healthcare field, and specific software policies, standards, procedures and practices that pertain to the assigned function. Ability to maintain confidentiality of medical records, and to use discretion with confidential data and sensitive information. Skilled in professional interactions, working with integrity, respect, and innovation in delivering service to our customers. Ability to work effectively and collaboratively in a diverse and multi-cultural environment. Ability to share knowledge efficiently, completely, and patiently. Ability to provide excellent creative problem-solving skills. Ability to quickly learn and adapt to new systems, software packages, processes. Ability to communicate effectively with technical personnel and non-technical users using written, audio and visual forms of communication. Ability to work collaboratively with managers and supervisors, physicians, and other members of the healthcare team. Ability to work independently or in a team environment. Ability to work flexible hours. REQUIRED QUALIFICATIONS: Bachelor’s degree in Computer Science, Organizational Development, Healthcare or Health Administration, Education or related field or equivalent combination of education and experience required. Minimum of 3 years of experience required. Credentialed Epic Trainer or obtain credential within one month of transfer or hire required. PREFERRED QUALIFICATIONS: Minimum of 3 years relevant experience in a healthcare setting preferred. Epic experience with Epic training/workflow experience preferred. Experience designing and delivering training programs in Adult Education preferred. Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization. Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission. PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT: Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up. Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do. At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. About Boys Town: Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference. Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life. This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.