IT Consultant - Strategic Planning & Transformation

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond. IT Consultant - Strategic Planning & Transformation Job Code: IT Consultant Reports To: Chief of Staff to the Senior VP & Chief Digital Officer ________________________________________ Position Summary The IT Consultant – Strategic Planning and Transformation serves as a trusted advisor within Duke Health Technology Solutions (DHTS), providing strategic consulting services that align technology initiatives with Duke Health's clinical, operational, research, and business objectives. This role partners with executive leaders, business stakeholders, and technical teams to evaluate organizational challenges, identify technology-enabled solutions, and develop strategies that advance digital transformation. Reporting to the Chief of Staff to the Chief Digital Officer (CDO), the IT Consultant supports enterprise strategic planning, technology roadmap development, innovation initiatives, executive decision support, and value realization efforts. The consultant independently leads complex consulting engagements, facilitates strategic planning activities, conducts organizational assessments, and develops executive-level recommendations that help leaders prioritize investments and maximize business value. This position collaborates across clinical, operational, research, technical, and administrative teams to improve organizational alignment, optimize technology investments, and support Duke Health's long-term digital strategy. ________________________________________ Key Responsibilities Strategic Consulting & Organizational Planning • Serve as a strategic consultant to DHTS and organizational leaders by assessing business needs and recommending technology-enabled solutions. • Support enterprise strategic planning, annual operating priorities, and long-range technology planning efforts. • Conduct environmental scans, industry benchmarking, market research, and organizational assessments to support executive decision-making. • Facilitate strategic planning sessions, stakeholder workshops, and cross-functional discussions. • Develop recommendations that align technology initiatives with organizational priorities and business objectives. • Monitor strategic initiatives and assist leaders in evaluating progress toward organizational goals. Innovation Consulting & Emerging Technologies • Evaluate emerging technologies and industry trends to identify opportunities that improve clinical, operational, and business outcomes. • Partner with stakeholders to assess innovation opportunities for strategic alignment, business value, and operational readiness. • Perform technology assessments, workflow evaluations, and business impact analyses. • Develop executive recommendations regarding innovation investments and technology adoption. • Support governance activities by providing objective analysis and consulting expertise throughout the evaluation process. Technology Strategy & Roadmap Consulting • Partner with business and IT leaders to develop multi-year technology roadmaps aligned with organizational strategy. • Facilitate roadmap planning sessions that identify future capabilities, priorities, dependencies, and investment opportunities. • Analyze organizational initiatives to identify alignment opportunities across departments and technology portfolios. • Provide consulting expertise that improves visibility into future technology investments and enterprise priorities. • Support annual planning and prioritization through strategic analysis and roadmap development. Executive Advisory & Leadership Communications • Develop executive presentations, dashboards, strategic reports, business cases, and briefing materials. • Translate complex technical, clinical, operational, and financial information into concise recommendations for executive audiences. • Prepare materials supporting governance committees, executive leadership meetings, and strategic planning sessions. • Communicate organizational priorities, project outcomes, technology strategies, and business value in a clear and actionable manner. • Present findings and recommendations to leadership while facilitating informed decision-making. Business Analysis & Value Realization • Define performance measures and key performance indicators that demonstrate the effectiveness of technology initiatives. • Analyze operational, financial, and service metrics to evaluate organizational performance and project outcomes. • Develop executive dashboards highlighting strategic progress, business value, and organizational impact. • Support business case development, cost-benefit analyses, and benefits realization activities. • Provide recommendations for continuous improvement based on data analysis, stakeholder feedback, and organizational performance. Core Competencies • The IT Consultant is expected to demonstrate competencies consistent with the DHTS IT Consultant career framework by: • Serving as a trusted advisor across multiple business and technology domains. • Independently leading complex, cross-functional consulting engagements. • Developing strategic recommendations that balance clinical, operational, financial, and technical considerations. • Influencing organizational decisions through data-driven analysis and executive communication. • Building collaborative relationships with stakeholders across all levels of the organization. • Facilitating consensus, problem-solving, and organizational alignment. • Promoting innovation while ensuring technology investments deliver measurable business value. • Mentoring peers and sharing consulting methodologies and best practices across the organization. • ________________________________________ Education Required • Bachelor's degree in Business Administration, Healthcare Administration, Public Health, Communications, Information Technology, or a related field. Preferred • Master's degree in Business Administration (MBA), Healthcare Administration (MHA), Public Health (MPH), Health Informatics, Communications, or related discipline. ________________________________________ Experience Required • Minimum seven years of progressive leadership experience in healthcare, technology, strategy, consulting, operations, communications, or related fields. • Demonstrated experience supporting executive-level strategic planning and organizational decision-making. • Experience developing executive presentations, reports, and communication materials. • Experience working across diverse stakeholder groups in complex organizational environments. Preferred • Experience within an academic health system, large healthcare organization, consulting firm, or technology organization. • Experience with digital transformation, innovation programs, strategic planning, or healthcare technology. • Experience supporting executive leadership, governance committees, or board-level reporting. ________________________________________ Knowledge, Skills & Abilities Strategic Thinking • Ability to evaluate complex business challenges and develop actionable recommendations. • Strong analytical, problem-solving, and critical-thinking capabilities. • Skilled in strategic planning, organizational assessment, and long-range planning. Executive Communication • Exceptional written and verbal communication skills. • Demonstrated ability to synthesize complex information into concise executive-level communications. • Strong presentation development and storytelling capabilities. Innovation & Future-State Planning • Knowledge of healthcare technology trends, digital transformation, innovation, and emerging technologies. • Ability to evaluate opportunities and communicate their potential organizational impact. Relationship Management • Ability to influence and collaborate across all levels of the organization. • Strong stakeholder engagement and facilitation skills. • Ability to build trusted relationships with executive leaders and business partners. Organizational Effectiveness • Strong project coordination and organizational skills. • Ability to manage multiple priorities simultaneously. • Demonstrated ability to work effectively in a fast-paced, highly matrixed environment. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.