IT Coordinator

Job description

### \*\*CONTINGENT UPON CONTRACT AWARD\*\* ## Overview: **Job Title:** IT Coordinator **Security Clearance:** DOE L (or DoD Secret or higher equivalent) **Location**: Naval Reactors Facility (NRF), Idaho ***(Due to the nature of the work and contract requirements, U.S. Citizenship is required.***) ## Description: C3EL is seeking an IT Coordinator to provide on-site IT support to Naval Reactors Laboratory Field Office (NRLFO) personnel at the Idaho Branch Office, Naval Reactors Facility (NRF), Idaho. This position serves as a hands-on IT support and coordination resource responsible for user support, IT asset and software coordination, ticket management, telecommunications support, project coordination, and IT process improvement. **Responsibilities will include, but not be limited to:** - Provide direct IT support and coordinate support with site IT organizations. - Support employee onboarding and offboarding. - Maintain hardware/software knowledgebase information. - Coordinate asset delivery, tracking, installation, documentation, and refresh activities. - Support software installation and configuration. - Troubleshoot and coordinate connectivity and non-enterprise system issues. - Monitor Remedy tickets and drive resolution within established SLAs. - Identify recurring IT problems and coordinate corrective actions. - Support voice, data, video conferencing, webcams, telephony, and related communications technologies. - Track IT projects and initiatives. - Develop and maintain IT policies, procedures, and documentation. - Provide weekly management status briefings. ## Minimum Qualifications: - U.S. Citizenship. - Must be eligible to obtain and maintain a DOE L clearance. (DoD Secret or higher clearance reciprocity may be utilized while DOE adjudication is being completed.) - Project management experience. - Microsoft certification or demonstrated proficiency with Microsoft Word, Excel, SharePoint, and Outlook. - Ability to clearly communicate technical concepts verbally and in writing. ## Preferred Qualifications: - Experience with software-development processes. - Systems administration knowledge including Active Directory and Group Policy. - Strong customer-service skills. - Experience resolving IT issues and improving processes. - Ability to manage multiple priorities simultaneously. - Experience coordinating among internal and external organizations. - Experience developing IT policies and processes. ## Education: - Bachelor's degree from an accredited college or university OR at least four years of relevant experience.