IT Customer Service and Logistics Analyst

Job description

About Barilla At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we’ve blossomed into a global leader in the food industry, guided by our commitment to progress and excellence. Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world’s top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa. Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion. Are you ready to add your unique flavor to our journey? Job description For our IT team, we are looking for a D&BT Customer Service & Logistics Analyst. You will be part of a global team and will have the opportunity to contribute to transformational programs such as, for example, the design and implementation of the new ERP SAP S/$ HANA, as well as to the continuous evolution of our 3PLs and customers collaboration model. The position will report to the D&BT Supply Chain Planning, Customer Service and Logistics responsible, and it will be based in our Headquarters in Parma Job purpose The role is responsible for managing the execution of the assigned projects; s/he will monitor the status of initiatives and activities while maintaining status reports and adherence to the IT governance model, will ensure the commitment of the whole project team (internal/external resources), and grant a high standard of solution quality. S/he will be working in strong cooperation with Business Partners (Global and Regional), IT Infrastructure, Architecture & Cybersecurity, and all IT colleagues, assuring adequate application of “security by design” company guidelines. S/he will be anticipating risks and proactively informing the related head on issues and timing changes. Key accountabilities Define and maintain project activities planning Manage in an efficient/effective way the internal and external resources dedicated/involved in the project Promote communication, good relationships and commitment within the project team Participate in evaluating requests for process improvements in the project scope areas, executing in-depth analysis of the requests with the process owners according to the guidelines shared with the manager Allocate resources to the needed activities, executing periodic checks on progress and periodically perform control activities, updating Referents and Steering Committee, proactively highlighting possible risks/issues and implementing the defined actions to minimize risks Keep the proper contacts with Process Owners, Key-Users and other Business Referents, manage the meeting calendars, guarantee that the requested Documentation (project and cross-project) is delivered as established for the different project execution phases, checks the quality of intermediate results/deliverables, to be aligned with the business needs and the IT standards Assure the Core-ERP-Platforms Running team (Application Maintenance) involvement to perform the proper project handover Give support to teams in consulting and mentoring on methodology and deal with exceptions Monitor project economics status, to be in line with the planned costs and to highlight possible deviations Ensure that the project implementations are coherent with IT Governance in all phases of the process, from initial approval to follow-up and final user acceptance Requirements Master's degree in Engineering/Computer Science or equivalent 2/4 years’ experience as a Project Manager in managing projects or initiatives, in system integration consulting companies and/or IT departments of multinational companies Experience in projects related to Order-To-Cash or Logistics areas (in terms of processes, models and solutions) will be preferred Knowledge of SAP environment related to Supply Chain (S/4 or ECC) will be highly preferred. Project Management skills and ability to coordinate cross functional and international teams Previous experiences on Analytics management/Data Governance will be considered a plus Strong relational and leadership skills High levels of energy, motivation and proactivity, with a problem-solving approach and willingness to achieve results Fluency in Italian and English Compensation Package The gross annual base salary (RAL) offered will be no less than € 38.000, in accordance with the provisions of the applicable National Collective Bargaining Agreement (CCNL Industria Alimentare) The Company is committed to offering a competitive compensation package and, following the selection process, may propose a final gross annual base salary above the stated level, commensurate with the candidate's experience, skills, and qualifications The position's compensation package also includes a variable component and a competitive welfare and benefits offer. Further details will be provided at a later stage and will be subject to the applicable Company policies What we offer Be part of a dynamic and growing IT environment Be part of big transformation initiatives and in leading small projects The possibility of experimenting with different technologies Participation to cross functional initiatives International environment and global career opportunities At Barilla, we are committed to creating an inclusive and equitable workplace where diversity in all its forms is valued and embraced. Our employment policies and practices are designed to ensure equal employment opportunities for all, regardless of age, race, color, citizenship, faith, religion, creed, gender, sex, pregnancy, gender identity or characteristics of expression, sexual orientation, marital status, genetic information, medical condition, protected veteran status, disability, or any other characteristic protected by law. Our commitment to equal employment stems from our unwavering belief that it is not only the right thing to do, but it is also a fundamental driver of innovation and business success.