IT Deployment and Support Engineer - LIMS

Job description

In a nutshell As an IT Deployment and Support Engineer LIMS , you will provide 1st and 2nd Line Support for our European network of clinical diagnostics laboratories with a focus on the core Laboratory Information Management System. Where will you be based and what business will you support? Based in Braga , Portugal ; you will join a globally distributed team in the Clinical LIMS Europe Program , that provides our central Laboratory Information Management System throughout Europe. How can you help us? You will: Register, classify, route, follow-up and resolve request via e-mail or ticketing system. Become an expert in the LIMS Application and functionality and provide training to end users face to face or on site Attend on site deployments to configure LIMS processes alongside laboratory staff Work alongside development teams to balance development and configuration Diagnose and troubleshoot Application, hardware or Cloud infrastructure problems, researching and answering questions. Maintain accurate records of all support interactions in Eurofins IT Service Management Tool (ServiceNow, BMC Helix). Own the incoming requests and manages escalations to engineering or development teams with clear documentation. Monitor system performance and generate reports to anticipate or detect issues. Contribute to technical documentation, FAQs, and knowledge base articles. Work collaboratively with cross-functional teams including QA, DevOps, and Product to improve the customer experience. Execute, participate and report on IT & Application project rollout Are you our kind of extraordinary? You have: Bachelor’s degree (or equivalent) in Computer Science, Engineering, Life Sciences, Biology, Chemistry or related field. Proven experience in technical support, IT or system engineering role. Experience in application troubleshooting Experience in troubleshooting Windows 10, 11, networking fundamentals and cloud platforms (AWS, etc.) Experience of Oracle RDBMS and Linux OS. Experience with monitoring tools, ticketing systems, and diagnostic utilities Any Prior LIMS experience is an advantage but not necessary. Excellent communication and interpersonal skills. Very good command of English written and spoken. Can do approach, and capability to work in dynamically changing environment. You are: A strong communicator in English (written/oral). A fast learner. Self-motivated with a can-do attitude. What do we offer? Stable employment - a company that is a leader in its field. Package of necessary tools for work - phone, laptop. Opportunities for development. Work in an international company. Work in hybrid mode - 3 days of work from the office each week . We support your development! Do you feel like you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Find out more on our Careers page: Company description : Eurofins Scientific is an international network of independent life sciences companies, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In under 40 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 employees across a decentralised and entrepreneurial network of over 950 laboratories in over 1,000 independent companies across 59 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. The Eurofins network generated EUR 7.296 billion revenues in FY 2025, and has been one of the fastest growing listed European companies for almost three decades. Why are we here? Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. All the business scopes, one of them being LATAM, are supported from the information security perspective in dual model: core services delivered from a central team and peripheral or local services under the local responsibility of the RISO (Regional Information Security Officer / and team). There is an agreed split of responsibility between the regional and group team and dotted line management ensures full alignment.