IT Desktop Support Technician 2nd shift

The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full- time position of Desktop Support Technician. The schedules are Monday through Friday 4:30p to 1:30am EasternorWednesday through Sunday 4:30p to 1:30am Easternor Friday through Tuesday 4:30p to 1:30am Eastern You must be located in one these areas to be eligible for an interview.IL, DE, Fl, GA, Mass, KY, FL, PA, MD, TN, VA, TX, VT, WA, OH, UT, SC, MI, NE, MO and NC.The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering.This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process. Responsibilities· Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.· Provide on-site assistance to clients on an as needed basis.· Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.· Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.· Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.· Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.· Provide regional local on-site client support, as necessary. The base pay for this position has a salary range of $55,000 to $65,000. The actual salary offer will take in to account a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions. RequirementsQualifications· Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.· Strong customer service and communication skills.· Very organized and detail oriented, with a high degree of accuracy and follow up.· Strong problem solving and technical troubleshooting skills.· Experience supporting environments with Windows Server and Exchange infrastructure is preferred.· Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory.· Some combined industry experience with Windows desktops.· Virtualization and storage experience strongly preferred.· MCSE and/or related technical certifications are strongly preferred.BenefitsWhy join us?· Family oriented team environment with strong emphasis on work life balance· Medical, dental, HSA, life and long-term disability insurance· 401k with company match· Phone reimbursement· Holidays/vacation/sick days· Training on the latest technologiesPhysical Requirements:Prolonged periods of sitting at a desk and working on a computer.Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.

The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full- time position of Desktop Support Technician.

The schedules are

Monday through Friday 4:30p to 1:30am Eastern

or

Wednesday through Sunday 4:30p to 1:30am Eastern

or

Friday through Tuesday 4:30p to 1:30am Eastern

You must be located in one these areas to be eligible for an interview.

IL, DE, Fl, GA, Mass, KY, FL, PA, MD, TN, VA, TX, VT, WA, OH, UT, SC, MI, NE, MO and NC.

The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering.

This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.

Responsibilities

· Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.

· Provide on-site assistance to clients on an as needed basis.

· Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.

· Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.

· Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.

· Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.

· Provide regional local on-site client support, as necessary.

The base pay for this position has a salary range of $55,000 to $65,000. The actual salary offer will take in to account a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.

Requirements

Qualifications

· Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.

· Strong customer service and communication skills.

· Very organized and detail oriented, with a high degree of accuracy and follow up.

· Strong problem solving and technical troubleshooting skills.

· Experience supporting environments with Windows Server and Exchange infrastructure is preferred.

· Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory.

· Some combined industry experience with Windows desktops.

· Virtualization and storage experience strongly preferred.

· MCSE and/or related technical certifications are strongly preferred.

Benefits

Why join us?

· Family oriented team environment with strong emphasis on work life balance

· Medical, dental, HSA, life and long-term disability insurance

· 401k with company match

· Phone reimbursement

· Holidays/vacation/sick days

· Training on the latest technologies

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.

Kraft Kennedy is a multidisciplinary technology and management consulting firm. With more than 36 years of experience, we have learned that the key to successful IT is to focus as much on the business needs of the client as on technology. At Kraft Kennedy we assure every client personalized attention by forming teams dedicated to exceeding expectations with custom solutions. Our teams are comprised of leading systems engineers, strategy specialists, and project managers. They are guided by lawyers, CIOs, and Executive Directors who provide invaluable advice and direction. Headquartered in New York, with offices in Chicago, Houston, and Wilton, CT., Kraft Kennedy counts law firms, financial organizations, and professional service firms among the clients who rely on our deep expertise and wide breadth of experience. With a 24x7 network operations center and modern as-as-service solutions, we are known for our uniquely deep expertise in IT infrastructure, cybersecurity, desktop design, project management, DMS, advisory services, and procurement. Clients range from small, local firms to large national companies. We are proud to have been voted a Top IT consulting firm by the International Legal Technology Association and to be a Microsoft Solutions Partner and Microsoft Premier Exchange Support Partner.

Kraft Kennedy is a multidisciplinary technology and management consulting firm. With more than 36 years of experience, we have learned that the key to successful IT is to focus as much on the business needs of the client as on technology. At Kraft Kennedy we assure every client personalized attention by forming teams dedicated to exceeding expectations with custom solutions. Our teams are comprised of leading systems engineers, strategy specialists, and project managers. They are guided by lawyers, CIOs, and Executive Directors who provide invaluable advice and direction. Headquartered in New York, with offices in Chicago, Houston, and Wilton, CT., Kraft Kennedy counts law firms, financial organizations, and professional service firms among the clients who rely on our deep expertise and wide breadth of experience. With a 24x7 network operations center and modern as-as-service solutions, we are known for our uniquely deep expertise in IT infrastructure, cybersecurity, desktop design, project management, DMS, advisory services, and procurement. Clients range from small, local firms to large national companies. We are proud to have been voted a Top IT consulting firm by the International Legal Technology Association and to be a Microsoft Solutions Partner and Microsoft Premier Exchange Support Partner.