IT - End User Services & Desktop Support Engineer

Job description

**IT End User Services & Desktop Support Engineer** **Overview** The Texas Stock Exchange (TXSE) is seeking an IT professional to provide in-office end-user and desktop engineering support at its Dallas headquarters. This role requires broad technical skills, strong customer service focus, and the ability to maintain a secure and reliable technology environment in a fast-paced, regulated financial setting. ### Responsibilities - Providing in-person end-user and desktop support, resolving incidents in line with ITIL practices and escalating to Engineering or Development teams when appropriate. - Administering Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365 to maintain secure and reliable access to business systems. - Managing endpoint environments with Intune, SCCM, and Jamf, including provisioning, compliance enforcement, patching, and application deployment. - Supporting operating systems and hardware across Windows, macOS, and mobile platforms (with macOS and Linux learnable on the job). - Leveraging automation (PowerShell, Microsoft Graph API, and related tools) to reduce manual effort, streamline provisioning, and improve overall operational efficiency. - Documenting and refining support processes to improve service quality and reduce recurring issues. - Applying and enforcing security standards (MFA, conditional access, endpoint protection), monitoring system health and performance, and providing reporting and recommendations to maintain stability and resiliency. ### Required Skills - Bachelor’s degree required; Computer Science, Information Systems, or related field preferred. - 2+ years of IT support experience in enterprise environments, with strong knowledge of Windows OS and hardware; ability to learn macOS and Linux. - Experience with Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365. - Proficiency with PowerShell and Microsoft Graph API for orchestration and automation of account and service provisioning, with familiarity in code versioning and change control processes. - Hands-on experience with endpoint management and ITSM platforms (Intune, Jamf, SCCM, Jira Service Management or similar). - Strong communication skills with proven ability to support users onsite. - Ability to lift and move IT equipment up to 50 lbs. ### Beneficial Skills - Experience with virtualization and desktop delivery platforms (VMware, Hyper-V, Citrix, Azure Virtual Desktop, AWS). - Scripting and automation beyond core requirements (Python, Ansible, Terraform, or similar). - Experience with voice, video, and collaboration platforms (Zoom, Microsoft Teams, or similar). - Knowledge of software packaging, scripted installations, and deployments. - Experience running technology product initiatives, including evaluations, requirements gathering, business case development, and full project delivery. - Chocolatey Software Packages - Certifications such as A+, MCP, MCSE, CCNA, RHCSA (or equivalent).