IT Engineer - 3

Job description

**ABOUT QUINCE** Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. **OUR CULTURE** Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. - We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. - Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. - Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. **THE ROLE** **IT Engineer 3** We are seeking a senior level **IT Engineer 3** to join our growing technology operations team. This role supports Quince’s IT infrastructure, ensuring smooth day-to-day operations for all employees. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional internal support experiences. **RESPONSIBILITIES:** - Manage employee **onboarding and offboarding** from an IT perspective — account setup, hardware configuration, and access provisioning. - Oversee **IT asset lifecycle**, including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals. - Set up, support, and maintain **video conferencing systems** (Zoom, Google Meet, etc.) to ensure high-quality meeting experiences. - Handle **user access provisioning and de-provisioning** across core business systems (Google Workspace, Okta, Slack, etc.). - Provide **day-to-day technical support** to employees onsite and remotely, resolving hardware, software, and connectivity issues. - Maintain and document **IT processes, inventory records, and access control logs** in line with company standards. - Collaborate with the **global IT and security teams** to implement best practices and ensure data protection compliance. - Support office technology operations, including **network troubleshooting, printer setup, and AV maintenance**. - Assist in **IT equipment audits**, ensuring all company devices are accounted for and properly managed. - Contribute to **continuous improvement projects** such as process automation and IT system enhancements. **Qualifications:** - Bachelor’s degree in **Information Technology, Computer Science, or a related field** (or equivalent practical experience). - **4–8 years** of IT support experience - Prior experience in a **corporate or fast-paced startup environment** supporting distributed teams. - Preferred) Experience in **retail, e-commerce, or technology** industries. - Excellent **problem-solving and troubleshooting** abilities. - Strong **customer service orientation** with effective communication skills. - Ability to **prioritize tasks** and manage multiple support requests simultaneously. - Detail-oriented with strong documentation habits. - Comfortable working **independently and collaboratively** across global teams. **Preferred:** - Strong understanding of **macOS and Windows operating systems**. - Proficiency with **Google Workspace**, **Okta**, and **Slack administration**. - Experience supporting **video conferencing systems** such as Zoom and Google Meet. - Familiarity with **asset management tools** and **ticketing systems** (e.g., Jira, Zendesk, FreshService). - Hands-on experience or working knowledge of **MDM tools** like **Jamf** (for Mac) and **JumpCloud** (for Windows). - Experience with **directory and identity management platforms**, especially **JumpCloud**. - Basic understanding of **networking concepts** — Wi-Fi troubleshooting, VPN, switches, and firewalls. - Awareness of **data security and compliance standards** (e.g., SOC2, ISO 27001). **WHY QUINCE?** Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. **EQUAL OPPORTUNITY & HIRING INTEGRITY** Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing [this accommodation form](https://forms.gle/DpJ11jHa1WbqfUWB9). We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. *Security Advisory: Beware of Frauds* At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.