IT Engineer

Job description

**About Us** Rho is the modern banking platform built for the AI era. Startups and growth-stage companies can open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support. ## About the Role Rho is hiring an IT Engineer to own the technology backbone that keeps our SF office and distributed team running. You'll be the go-to person for employee IT support, device and identity management, and the systems and tooling that help Rho move fast. This is a hands-on, in-office role based in our SF office — ideal for someone who loves solving problems for their colleagues and building scalable IT operations at a high-growth fintech. ## Responsibilities - Serve as the primary point of contact for all employee IT support — hardware, software, access, and troubleshooting — with a focus on fast, friendly resolution. - Own device lifecycle management across macOS and Windows, including procurement, provisioning, MDM, and secure offboarding. - Administer core identity and SaaS systems (SSO, Google Workspace, Slack, and related tools), including access onboarding and offboarding. - Manage the NYC office's IT infrastructure — networking, AV, conference rooms, and on-site hardware. - Build and document IT processes, runbooks, and self-service resources that scale as Rho grows. - Partner with Security, People, and Finance on access controls, compliance, and asset management. - Lead IT onboarding for new hires and ensure a seamless day-one experience. ## Qualifications - 5+ years of IT support or IT operations experience, ideally in a fast-paced, high-growth environment. - Hands-on expertise administering macOS and Windows, MDM tools, and identity/SSO platforms. - Strong working knowledge of Google Workspace, Slack, and common SaaS administration. - Experience managing office IT infrastructure, including networking, AV, and conference room technology. - Excellent troubleshooting skills and a customer-service mindset — you make IT feel easy for your colleagues. - A clear communicator who can document processes and support non-technical teammates. - Willing and able to work on-site 5 days per week in our SF office. Our people are our most valuable asset. The salary range for this role is $90,000 - $130,000. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.