IT Engineer

Job description

**Who We Are** HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. ## About the Role We are seeking an experienced IT Engineer to own and enhance the technology experience within HP IQ. This role combines traditional IT operations, SaaS administration, endpoint management, and infrastructure support with a strong focus on automation, scalability, and employee experience. The ideal candidate is a hands-on problem solver who thrives in fast-paced startup environments, takes ownership of systems and processes, and proactively identifies opportunities to improve tooling, security, and operational efficiency. You will serve as a technical escalation point for the IT Support team while helping shape the future of our internal technology stack. ## What you might do - Manage and administer core business platforms including Google Workspace, Microsoft 365, Okta, Slack, and other SaaS applications. - Ensure employees have a seamless and productive technology experience across all systems and devices. - Evaluate, implement, and optimize tools and workflows that improve employee productivity and reduce operational friction. - Develop and maintain IT documentation, standards, processes, and knowledge base content. - Manage Windows and macOS environments, including device provisioning, configuration, security, lifecycle management, and support. - Leverage HP enterprise IT tools and technologies to manage hardware inventory, deployment, and device health. - Partner with Security and Engineering teams to ensure endpoints meet compliance and security requirements. - Own administration and lifecycle management of SaaS applications. - Manage user provisioning, access controls, and identity workflows through Okta and connected systems. - Drive automation and integration efforts to improve onboarding, offboarding, and access management processes. - Support and maintain office networking infrastructure, including wireless, switching, conferencing, and connectivity solutions. - Assist with cloud and infrastructure-related technologies, including Kubernetes and Terraform-based environments. - Collaborate with Engineering and Platform teams to support internal infrastructure initiatives where IT ownership is required. - Act as a Tier 2/Tier 3 escalation point for the IT Support team. - Lead investigation and resolution of complex technical issues. - Identify recurring support trends and implement long-term solutions to improve reliability and reduce support burden. - Provide technical guidance and mentorship to support team members. - Take ownership of the company's IT systems, tools, and technology roadmap. - Evaluate emerging technologies and recommend improvements that increase efficiency, scalability, and security. - Drive automation initiatives to reduce manual work and improve operational excellence. - Establish metrics and reporting to measure service quality and employee satisfaction. ### Essential Qualifications - 3–6 years of experience in IT Engineering, Systems Administration, or a related role. - Experience administering Google Workspace, Microsoft 365, Okta, and Slack. - Strong experience supporting both Windows and macOS environments. - Experience managing SaaS applications and identity/access management workflows. - Solid understanding of office networking technologies and troubleshooting. - Experience creating and improving IT processes, documentation, and operational standards. - Strong troubleshooting, communication, and customer service skills. - Ability to work independently, prioritize effectively, and take ownership of outcomes. ### Preferred Skills - Previous experience working in a startup or high-growth environment. - Exposure to Kubernetes and Terraform. - Experience with automation and scripting (Python, PowerShell, Bash, or similar). - Familiarity with modern endpoint management and device lifecycle practices. - Experience partnering with Security, Engineering, and People Operations teams. - Experience implementing or optimizing IT service management processes. Salary: $114,000- $200,000 **Compensation & Benefits (Full-Time Employees)** The salary range for this role is listed above. Final salary offered is based upon multiple factors including individual job-related qualifications, education, experience, knowledge and skills. At HP IQ, we offer a competitive and comprehensive benefits package, including: - Health insurance - Dental insurance - Vision insurance - Long term/short term disability insurance - Employee assistance program - Flexible spending account - Life insurance - Generous time off policies, including; - 4-12 weeks fully paid parental leave based on tenure - 11 paid holidays - Additional flexible paid vacation and sick leave ([US benefits overview](https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c07065756)) **Why HP IQ?** HP IQ is HP’s new AI innovation lab, building the intelligence to empower humanity—reimagining how we work, create, and connect to shape the future of work. - **Innovative Work**Help shape the future of intelligent computing and workplace transformation. - **Autonomy and Agility** Work with the speed and focus of a startup, backed by HP’s scale. - **Meaningful Impact** Build AI-powered solutions that help people and organisations thrive. - **Flexible Work Environment** Freedom and flexibility to do your best work. - **Forward-Thinking Culture**We learn fast, stay future-focused, and imagine what comes next—together. **Equal Opportunity Employer (EEO) Statement** HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. If you’d like more information about HP’s [EEO Policy](https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c08129225) or your EEO rights as an applicant under the law, please click here: [Equal Employment Opportunity is the Law](http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) [Equal Employment Opportunity is the Law – Supplement](https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf)