IT Engineer

Job description

COMPANY OVERVIEW 300+ media companies as clients, $40+ billion in revenue processed, 25,000+ worldwide users. Operative is a revenue accelerant for media companies around the world. No other software company in AdTech space, brings a comparable depth of experience to create truly innovative software that performs across all platforms, revenue models and business units. We are a SAAS (Software as a Service) platform which helps clients manage advertisements both in the linear (TV) and digital space. We have been in the market for over two decades and have 1100+ employees with 12 offices spread across the globe. Operative is proud to play a pivotal role in the way advertising is bought, sold and managed across media industry. JOB SUMMARY Operative is a fast-growing global software company supporting broadcast and media organizations worldwide. We are looking for a proactive and customer-focused IT Support Engineer to provide end-user support across hardware, software, and identity systems. The role involves managing devices via Microsoft Intune, supporting enterprise applications, and ensuring a seamless IT experience for employees globally. KEY RESPONSIBLITIES Hands-on experience with Microsoft Intune (MDM & MAM) Strong knowledge of Office 365 / Microsoft 365 Admin Suite Experience with OKTA (SSO, MFA, Identity Management) Proficiency in Windows & macOS support Solid experience with Active Directory / Azure AD Strong end-user support (L1/L2) experience Experience in user onboarding & offboarding lifecycle Ability to handle hardware support (laptops, peripherals) Experience in incident handling and escalations GOOD TO HAVE SKILLS Experience with PowerShell scripting Knowledge of Power Automate / workflow automation Exposure to Zoom or video conferencing tools Experience with IT vendor management and procurement processes Understanding of IT Security policies and compliance frameworks Familiarity with access control systems. EXPERIENCE Minimum 5+ years in IT Support / Desktop Support / End-User Computing Experience working in enterprise or global environment Exposure to escalation handling (L2/L3) Experience supporting remote and onsite users WHY JOIN US? Operative is a technology-oriented product organization that believes in empowering its people We use the latest tech stack and empower our engineers to learn, work and ideate on new technologies available in the market We provide flexi work schedules and remote working to encourage work life balance We are an equal opportunities employer and recruit based on the experience and skill set. We offer a competitive salary and benefits package