IT Engineer II (IT Support)

Job description

The Role Flywire is seeking an autonomous, forward-thinking IT Support Engineer II based in Valencia to drive operational excellence and continuous improvement within our global IT Operations team. In this role, you will be the face of IT for our vibrant Valencia Hub , providing high-touch technical support and ensuring a smooth digital workplace for all employees. Operating as a crucial link between local support needs and global IT infrastructure, you will balance hands-on technical troubleshooting and core SaaS administration with physical asset lifecycle management. Beyond traditional helpdesk ticket resolution, you will act as an on-site "sensor" for our global IT Operations unit—identifying root causes, eliminating manual workflows, and helping fuel our transition toward AI-driven support solutions, self-service tools, and continuous automation. Note : This is a full-time, on-site role at our Valencia office to lead physical asset logistics, provisioning, and high-touch support for our local team. Key Responsibilities Day-to-Day Troubleshooting & Support: Provide exceptional technical support and advanced L2 hardware, software, and connectivity troubleshooting for both local on-site employees and our remote global workforce. First-Line Access Governance: Act as a critical guardian for our SOC2 compliance and User Access Reviews (UAR) by maintaining tight Identity and Access Management (IAM) standards across corporate platforms. Process Evolution & Automation: Shift daily focus from quick workarounds to system scaling. Document SOPs to feed internal AI knowledge engines and propose workflow automations to eliminate recurring "noise." SaaS Stack Administration: Manage user access, permissions, and configurations across Flywire's core platforms (Google Workspace, Okta, Slack, and Jira). Asset Lifecycle Ownership: Autonomously lead physical IT hardware operations (procurement, unboxing, asset tagging, and Zero-Touch provisioning via MDM) with 100% data integrity in our inventory database. Cross-Functional Collaboration: Partner with global IT Cloud and CPE teams to support local infrastructure updates and maintain seamless operations across time zones. What We Are Looking For The "Product" & Automation Mindset : You don't just "fix" issues—you investigate root causes, document scalable solutions, and leverage structured ticketing data to build self-service and AI-driven tools. Proven Experience : 3+ years in a technical IT support or engineering role within a fast-paced Tech or FinTech environment. OS & Stack Expertise : Hands-on experience administering and securing macOS and Windows endpoints, along with deep exposure to Okta, Google Workspace, Slack, and Jira. Hands-on Logistics : Direct experience managing hardware lifecycle, vendor coordination, and accurate stock forecasting. Fluent English: High proficiency (written and spoken) to collaborate daily with international infrastructure teams. Bonus Points : Direct experience with scripting (Bash, PowerShell), APIs, or workflow tools (e.g., Okta Workflows) for IT task automation. Practical exposure to AI-powered ticketing systems, auto-routing, or conversational AI support. Hands-on knowledge of Zero-Touch MDM deployment (Jamf, Intune) and compliance frameworks (SOC2, ISO 27001). We Offer: Employee Stock Purchase Plan (ESPP) Flying Start, our immersive global induction programme Work alongside brilliant people, see more via #InsideFlywire on social media A dynamic global team collaborating virtually for years Wellbeing programmes including mental health, wellness and yoga, pilates and HIIT classes with global FlyMates The chance to be a meaningful part of our success, since every FlyMate makes an impact Competitive time off including FlyBetter Days to volunteer for a cause you believe in and Digital Disconnect Days Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. Flywire is an equal opportunity employer. #LI-Hybrid Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.