IT Engineer, MENA

Job description

OUR MISSION Rebuild how the world works, to make institutions work better for the people they serve. ABOUT BRAIN CO. Brain Co. builds AI-native operating systems for large, regulated institutions. Each system is built for a specific industry, powered by agents that push real workflows forward. Underneath it all is Atlas, our proprietary platform that keeps customers in control, secure by design, and never locked into one model. WHY NOW Brain Co. is entering its next phase of production deployments on a national scale with an elite team built from Palantir, Google, Meta, and Nvidia, and a growing footprint across government, insurance, health, and financial services. Joining now means shaping both the company and a new category of applied AI. Every project here ships to production and is expected to create measurable customer value and impact. You'll work alongside exceptional peers on some of the hardest problems in applied AI. It’s the kind of work you'll still be proud of in ten years from now. The Role As our IT Support Engineer, you’ll be the frontline of our IT operations — keeping a fast-growing team unblocked while supporting the corporate security programs that keep Brain Co. safe. You’ll own help desk, onboarding, offboarding, and access requests, working closely with the Security & IT team. There’s room to grow into a full-time role as the team scales. What You’ll Work On Help Desk & Employee Support - First-line IT support for a 70+ person team — hardware, software, and account issues - On-site and remote support across macOS and Windows - Maintain runbooks and self-service resources to reduce repeat requests Onboarding - Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning - Execute provisioning workflows and fulfill access requests per our access entitlement model - Coordinate with HR and hiring managers on start dates and equipment needs Offboarding - Run offboarding on last days: disable accounts, revoke access, recover equipment - Keep offboarding logs accurate and audit-ready for SOC 2 Access Requests - Own the access request queue and fulfill approved requests within our 2-hour SLA - Route Tier 2/3 requests to the right approvers and track to resolution AV, Network & MENA Offices - Support conference room AV across office locations — setup, troubleshooting, and keeping meetings running - Help maintain office network infrastructure and troubleshoot connectivity issues - Serve as the IT point-of-contact for our MENA offices — remote support, new hire setup, and hardware logistics You Might Be a Great Fit If You… - Have 2+ years of IT support or helpdesk experience, ideally at a startup - Are comfortable in Okta — provisioning, groups, and SSO troubleshooting - Have run onboarding and offboarding workflows and understand the security stakes - Are organized and dependable — you juggle open requests without dropping the ball - Communicate clearly with non-technical employees - Work independently and surface issues proactively Bonus points for: - Google Workspace administration - MDM experience (Jamf, Kandji) - SOC 2 access control or IT audit exposure - Basic scripting (Python, Bash) Why Join Us - Real ownership from day one — you’ll run IT operations, not just execute tickets - Work at a company deploying AI to governments, hospitals, and critical industries - Competitive hourly compensation