IT Engineer, Workplace Technology and AV

Job description

About Marvell Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Your Team, Your Impact IT Operations and End User Support What You Can Expect • Provide L2/L3 deskside and remote support for Windows and macOS devices. • Manage end-to-end IT onboarding, including provisioning, MDM enrollment, software configuration, and access validation. • Manage the hardware asset lifecycle, including inventory, refresh, and decommissioning. • Execute IMAC activities while maintaining defined SLAs. • Coordinate IT procurement for accessories, peripherals, and consumables. • Operate and maintain Zoom Rooms, video conferencing systems, video walls, and hybrid meeting infrastructure. • Administer Zoom Rooms, including firmware updates, room profiles, and scheduling integration. • Perform preventive maintenance and AV health checks. • Manage AV incident response, troubleshooting, vendor coordination, and documentation. • Support AV requirements for town halls, executive meetings, and customer visits. • Maintain AV documentation, runbooks, and escalation procedures. What We're Looking For Must Have: • 4–8 years of on-site IT support in a GCC, MNC product company, or R&D environment. • Experience administering Zoom Rooms and enterprise AV hardware (Neat, Logitech, Poly, or equivalent). • Windows endpoint administration including OS provisioning, Intune or JAMF, hardware troubleshooting, and software deployment. • Strong macOS support experience. • Networking fundamentals (DHCP, DNS, Wi-Fi troubleshooting). • Experience with ServiceNow or similar ITSM tools, including SLA ownership and documentation. • Strong communication and stakeholder management skills. Good to Have: • JAMF administration (policies, smart groups, scope management). • Zoom Phone or Unified Communications administration. • CrowdStrike, Intune Compliance Policies, or BeyondTrust EPM experience. Additional Compensation and Benefit Elements With competitive compensation and great benefits, you will enjoy our workstyle within an environment of shared collaboration, transparency, and inclusivity. We’re dedicated to giving our people the tools and resources they need to succeed in doing work that matters, and to grow and develop with us. For additional information on what it’s like to work at Marvell, visit our Careers page. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Interview Integrity To support fair and authentic hiring practices, candidates are not permitted to use AI tools (such as transcription apps, real-time answer generators like ChatGPT or Copilot, or automated note-taking bots) during interviews. These tools must not be used to record, assist with, or enhance responses in any way. Our interviews are designed to evaluate your individual experience, thought process, and communication skills in real time. Use of AI tools without prior instruction from the interviewer will result in disqualification from the hiring process. This position may require access to technology and/or software subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR). As such, applicants must be eligible to access export-controlled information as defined under applicable law. Marvell may be required to obtain export licensing approval from the U.S. Department of Commerce and/or the U.S. Department of State. Except for U.S. citizens, lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3), all applicants may be subject to an export license review process prior to employment. #LI-RV1